EMS Client Services Senior Project Manager

EPIQ Systems
New York, NY
$91.9K-$183.8K a year
Full-time
We are sorry. The job offer you are looking for is no longer available.

It's fun to work at a company where people truly believe in what they are doing!

Job Description :

The Client Services Senior. Project Manager will serve as a key leader in successfully managing assigned client relationships through effective project management coordination and execution.

Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects, work efforts of various resources and client relationships in a fast-paced environment.

Essential Job Responsibilities

  • Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects;
  • Drives overall client satisfaction through effective coordination and communication of client deliverables;
  • Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise;
  • Provides high-level consultative input to clients and staff, with an emphasis on advanced analytics and technology-assisted reviews;
  • Prepares project forecasts and work schedules for assigned projects and implements projects forecasts and work schedules prepared by the Client Services Manager;
  • Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners;
  • Manages and reports to clients on project budget and financial status;
  • Provides strategic and tactical guidance to deliver Epiq's best practice for Client Services as well as cross-functionally within the eDiscovery business unit;
  • Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Client Services Manager;
  • Ensures that an up to date record is maintained with regard to the status of all projects being worked on;
  • Provides substantive oversight to client-specific projects on a day-to-day basis;
  • Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality;
  • Serves as team leader by assessing and developing employees through continuous training and mentoring;
  • Instills confidence with the client and serves as a primary public face of Epiq's high-quality service delivery offering;
  • Assists Client Services Manager in evaluating team bandwidth and delegation of tasks internally;
  • Works with Client Services Manager in assessing potential candidates along with implementing and executing onboarding sessions;
  • Participates and takes ownership in Epiq's regional and global initiatives acting as representative for regional location;
  • Identifies areas for improvement in process on internal workflow and projects in a solution-oriented fashion.

Requirements :

  • Bachelor's degree or equivalent industry experience required. A graduate degree such as a Juris Doctorate (JD) degree or Masters of Business Administration (MBA) is a plus.
  • A minimum of 4 years consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal department or eDiscovery service provider.
  • A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 4 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers.
  • Evidence of emerging leadership and staff development skills which help to motivate staff members and provide professional growth allowing them to assume additional responsibilities
  • Demonstrated success in the management of multiple simultaneous projects.
  • Oral and written communication skills which provide a strong and confident leadership presence.
  • Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
  • A solid understanding of database design and management, data processing activities and legal document review requirements.
  • Demonstrated ability in each of the following areas : ensure effective control of all aspects of a project from initial planning through final production;

development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.

Candidates based in California, Colorado, Hawaii, New York or Washington :

The Compensation range for this role is 91,922.40 - 183,844.80 USD annually and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Click here to learn about Epiq's Benefits.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law.

Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction.

In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities.

If you need assistance or an accommodation during the application process because of a disability, it is available upon request.

Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

5 days ago
Related jobs
Promoted
Tandym Group
New York, New York

A professional services firm in New York City is currently seeking an experienced Tax professional to join their Private Client Services (PCS) team as a Tax Manager / Senior Manager. In this role, the Tax Manager / Senior Manager will be responsible overseeing tax planning and compliance functions f...

Promoted
EisnerAmper
New York, New York

Lead client relationships on day to day tax matters supporting partners with service execution and development of extended services. Proactively build relationships and communicate effectively with the client to provide superior client service. Experience working with asset manager clients (private ...

Promoted
Aquarian Holdings
New York, New York

This role will be a critical member of the inaugural Client Services Team, one of three roles at inception and will report to the Partner and Head of the Client Services team. Aquarian Holdings is seeking an exceptional individual to join the Client Services team as a Relationship Manager. Aquarian ...

Promoted
Arch
New York, New York

Senior Client Engagement Manager. Senior Client Engagement Manager. Creating detailed project management plans based on client needs and timeline, and managing a team to ensure adherence to project milestones, deadlines, and goals. Coordinating with internal stakeholders and client teams to ensure s...

Coty
New York, New York

Portfolio of projects can include: Innovation/new launches; Gross Margin Improvement projects; Regulatory compliance projects; Preservation projects. Manages their portfolio of projects through the development of a project plan (CPS) and brings together the multi-functional team to work collaborativ...

VEOLIA
New York, New York

Senior Project Manager (or Engineer) of Wastewater. Project Manager/Engineer will oversee projects from inception to completion, including identification, design, construction, & acceptance. Assists the Senior Manager of Engineering & Director of Engineering in managing the $100M+ annually of capita...

CohnReznick
New York, New York

As one of the nation’s top Professional Services and Business Advisory firms, we foster teams in Advisory, Assurance, and Tax services that value innovation and collaboration in everything they do! . Serve as the Engagement Manager on specific client accounts, taking responsibility for pre-engagemen...

Wilson Sonsini Goodrich & Rosati
New York, New York
Remote

The Senior Manager, Legal Project Management will lead and help jumpstart the Legal Project Management function by managing matter setup, budgeting, tracking, and reporting along with other LPM-related tasks. The Senior Manager will also drive projects that support the practice of law by enhancing l...

Weaver
New York, New York

A Private Client Services Tax Manager provides federal tax compliance and planning services to high-net-worth individual clients and privately-held businesses. Weaver is looking for a Private Client Services Tax Manager to join our growing firm. Ability to attract and service new clients and expand ...

Global Placement Firm
New York, New York

The Core Tax Services Senior Manager is responsible for advising clients on the tax implications of their business objections, evaluating and selecting alternative actions to lessen tax burden and cost of compliance, identifying different methods of complying with tax regulations while acting as the...