Job Title : Service Technician 2
Location : Hoff Estates, IL
Short Term
Remote position with travel primarily in southern Illinois (Decatur, Springfield, Champaign). Ideally looking for candidates based around the southern Illinois area.
Key Responsibilities :
- Provide field service and customer support for the company's Healthineers’ Atellica line.
- Perform maintenance, troubleshooting, and repair of equipment.
- Collaborate with customers to ensure optimal performance of equipment.
Responsibilities :
The following are the core responsibilities for the CSE 1 and 2 positions :
1. Uptime of customer equipment : Diagnose problems and directly repair customer equipment for assigned instrument product lines.
2. Resource Management : Minimize the costs of servicing customer equipment.
3. Customer Satisfaction / Business Development : Provide service that supports high levels of customer satisfaction; support / develop Service business.
4. Administration : Conduct administrative and support tasks as required by the company and Service Management.
5. Meet all Key Performance Indicators (KPI’s) of the business for your position.
6. Ensure that all required training courses are completed on time and sign off completion in the system.
7. Ensure that all tool and test equipment expiration dates are managed and that no overdue for calibration test equipment is used or maintained in the field and usage of tool and test is documented on eFSR.
8. Customer follow-up call for each on-site repair (OSR) to ensure the instrument is operating at specification and the customer is satisfied.
9. Meet requirement of 100% Compliance with Complaint Handling Process Documentation as required in service process (1849-8 and / or updated processes).
10. Work directly with 2nd level support as required.
11. Additional Individual Responsibilities as required.
Qualifications :
- Bachelor’s degree in Biomedical Engineering or related field, or equivalent military engineering experience.
- Experience in mechanical engineering, field service, or as a chemistry lab technician with mechanical skills.
- Strong problem-solving abilities and technical aptitude.
Preferred Experience :
- Previous experience in a lab technician role or similar.
- Familiarity with automation systems and equipment.
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