TechSee is a rapidly growing SaaS startup specializing in Multi-Sensory AI solutions for customer service and experience.
You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
We are looking for a dynamic individual who thrives in a startup environment and will oversee, manage, and address our strategic customers’ technical needs as part of our Customer Success team.
This person will be the linchpin in ensuring our clients successfully implement, adopt, and expand their use of our solutions.
This remote position is open to candidates located in New York or New Jersey.
The Opportunity :
The Customer Success Manager at TechSee will oversee and address strategic customers' technical needs, managing all aspects of the customer relationship, including contracts, SLAs, education, and advocacy.
The role involves driving high customer adoption and satisfaction, resolving technical challenges, analyzing customer usage data, and suggesting product improvements.
The CSM will lead SaaS solution deployments, provide technical guidance, and propose integration design options. Building strong relationships with customers at all levels, the CSM will share industry knowledge and best practices to ensure customers achieve their business goals.
Partnering with Sales and Product teams for smooth implementation, they will also collaborate with Product leadership to optimize offerings.
Responsibilities :
General Customer Success : Manage all aspects of the customer relationship for assigned accounts, including contracts, SLAs, education, and advocacy.
Share industry knowledge, best practices, and insights with assigned accounts. Drive high customer adoption and satisfaction, ensuring customers achieve their business goals with TechSee.
Collaborate with internal teams to resolve technical challenges and ensure customer retention. Analyze customer usage data and suggest product improvements.
Expand ARR with assigned customers.
- Implementing & Training : Partner with Sales and Product teams to ensure smooth implementation of TechSee solutions. Lead the deployment of SaaS solutions and train customers on effective product usage.
- Technical Expertise : Provide technical guidance to customers and address product-related inquiries. Analyze product updates and suggest improvements based on customer feedback.
Propose integration design options.
Communication & Collaboration : Develop strong relationships with customers at all levels. Establish clear communication plans with both internal and external stakeholders.
Collaborate with Product leadership to optimize TechSee offerings based on customer needs.
Qualifications :
- Proven Experience : Minimum of 3-6 years of related experience in an enterprise SaaS company, preferably in the digital CX domain.
- Customer Success Skills : Demonstrated ability to manage enterprise customer relationships, ensuring high satisfaction and retention.
- Technical Acumen : Ability to interact with technical resources and understand concepts such as Security, LDAP / Authentication, APIs & integrations, and Databases.
- Organizational Skills : Highly organized and capable of managing a large portfolio of customers simultaneously.
- Communication : Excellent communication skills with the ability to develop strong relationships with customers and internal teams.
- Collaboration : Experience working with Sales and Product teams to implement and optimize solutions.
- Education : Bachelor’s degree in a computer science or social science-related field, or equivalent work experience.
Why work with us?
TechSee offers a competitive compensation package, including a base salary and performance bonuses. Our benefits include comprehensive healthcare coverage, retirement plans, flexible work arrangements, and professional development opportunities.
We promote a dynamic work environment with hybrid work options. We value career growth, community engagement, employee recognition, and an innovative workspace.
Join us in redefining Digital Customer Experience while enjoying these perks that foster a positive and rewarding work environment!
TechSee is an equal opportunity employer, and we encourage candidates of all backgrounds to apply. If you are passionate about transforming the customer service landscape and thrive in a collaborative, high-growth startup environment, we would love to hear from you.
To apply, please submit your resume and a cover letter detailing your relevant experience and how it aligns with our requirements.
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