Desktop Support Technician

Overview

Job Title : Desktop Support Technician

Location : Trenton, NJ (onsite)

Duration : 8+ months contract, highly likely to extend

Responsibilities

• Respond to on-site help desk tickets and work with vendor support contacts to resolve technical problems with desktop computing equipment and software.
• Ensure desktop computers interconnect seamlessly with diverse systems including validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems.
• Build and configure new user workstation equipment set (PC, desktop image, phone, peripherals, software, user accounts).
• Troubleshoot basic network, software, and printing problems.
• Imaging computers, encrypting hard drives, and deploying new / re-imaged computers.
• Provide on-site computer / tablet / peripheral technical support including answering inquiries and guiding users through problem-solving processes; identify urgent issues and escalate as needed.
• Prepare activity reports and coordinate with the HIT Deskside team when problems are reported by location or activity.

Qualifications

Additional Information

This is a 100% onsite role at the listed address.

Please include job details, tasks, and responsibilities specific to this requisition in your application.

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