Clinical Services Manager (Bardy Diagnostics) - Milpitas, CA

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world.

You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives where your purpose accelerates our mission.

Your Role at Baxter

THIS IS WHERE you build trust to achieve results

Every day, Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and renal products and services.

Baxter’s products and therapies are on nearly every floor, in almost every hospital worldwide, in clinics and in the home.

Baxter’s employees are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.

Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most!

Your Team

Baxter is hiring a team of hardworking people who share an ambitious spirit and are dedicated to making a difference in advancing patient care.

It is our desire to create a family like culture among the commercial team and across the company as we continue to establish the team and grow.

Currently, we are looking for a Clinical Services Manager to join our Clinical Services Team who is passionate about cardiac rhythms and helping cardiac patients through our innovative remote patient monitoring body sensor technologies.

Ideal candidates will have CCT or CRAT certification and specialize in cardiac rhythm recognition and interpretation skills.

Experience with cardiology or electrophysiology can be helpful. This role also provides excellent growth and advancement opportunities along with a bonus incentive program.

This position will be on-site in our Milpitas, CA office with the flexibility to work remotely at times.

What you'll be doing

Responsible for day-to-day staff management as well as direction of day-to-day activities in accordance with established policies to provide the highest quality of cardiac monitoring clinical services.

Recruit, hire, evaluate, and schedule employees.

Monitor staff performance and provide guidance, support, and recognition.

Develop and track performance metrics and process improvements.

Complete performance reviews for staff and facilitate ongoing development of staff.

Coordinate employee disciplinary process and follow through to resolution.

Ensure compliance with all state and regulatory agencies.

Contribute to the strategic management, planning, and leadership of the company.

Function as a liaison between the sales team and the physician practice and / or hospital facilities.

Review and make recommendations for improvement and enhancement of current services and development of new services.

Coordinate with the Clinical Services Trainer(s) on continuing education for existing staff and new hires.

As needed, assist in the scanning of Baxter CAM Holter monitor files.

What you'll bring

Associate degree or two years college course work preferred.

1 or more years of experience as a Holter Scanner or telemetry / monitor technician, with in-depth arrhythmia interpretation knowledge.

Knowledge of EKG rhythms and arrhythmias is required.

CCT or CRAT certification is required.

1 or more years of experience as a supervisor or manager preferred.

Strong clinical skills and critical thinking skills.

Proven ability to inspire leadership skills in all clinical positions and facilitate a team environment.

Excellent customer relations and phone skills.

Great work ethic and a desire to provide high quality outcomes (reports) to our customers and patients.

Strong analytical, communication, and interpersonal skills.

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