SR. FINANCIAL SERVICES REPRESENTATIVE

POSITION SUMMARY :

The Senior Financial Service Representative (Sr. FSR) delivers FirstBank service excellence through accurate and efficient transaction processing, uncovering and meeting customer needs and successfully selling bank products and services via the Bank's needs discovery process.

Sr. FSRs regularly apply policies and best practices based on FirstBank and financial industry knowledge, supporting the Financial Center with an advanced level of bank product knowledge and mentoring other FSRs as needed.

ESSENTIAL FUNCTIONS : To perform this job, an individual must perform each essential function satisfactorily with or without a reasonable accommodation.

Achieve personal and Financial Center targets and goals by identifying customer needs and providing appropriate guidance and perspective when recommending and explaining bank products and services;

make referrals to the appropriate Bank partners as customer needs dictate.

Answer customers' questions regarding products and services; research and resolve advanced customer issues according to established guidelines, brand model and service standards;

encourage retention of bank customers as well as increase product usage by recognizing and closing cross-sell opportunities.

• Maintain advanced knowledge of FirstBank products, Bank partners, loan process, policies and procedures, etc., articulating knowledge and educating customers and mentoring FSRs as needed.
• Build relationships with community businesses and personal clients; represent the Bank during community events and activities;

participate in outside sales opportunities such as the Bank At Work Program.

• Accept consumer loan applications and submit to underwriting; close consumer loans as appropriate.
• Perform Financial Center operations activities in a support or lead role, which may include but is not limited to :

o Assist customers with safe deposit box entry and accurate log maintenance.

o Account maintenance, wire transfers, fraud packets, etc.

o Process reports as needed, including but not limited to the Nonsufficient Funds (NSF) report.

o Assist in a Teller capacity when needed.

o Financial Center Security Coordinator duties and / or Financial Center Disaster Recovery Notebook procedures as needed and required.

• Provide consistent, distinctive service to all customers when delivering the FirstBank service experience.
• Practice and foster safe and sound bank procedures including adherence to applicable laws and regulations, internal controls, operational procedures and risk management policies;

adhere to security protocols.

• Regular and reliable attendance.
• Perform other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES : The requirements listed below are representative of the knowledge, skills and / or abilities required.

Education : High school diploma or the equivalent required

Experience : Minimum of three years with specific bank experience required

Certifications and Licenses : National Mortgage Lending Service (NMLS) certification, Credit Life Insurance License, and Notary preferred.

Must be bonded within first six months of employment.

Skills and Abilities :

Business Mathematical Skills - Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Ability to compute rates, ratios and percentages and to draw and interpret graphs.

• Moderate Computer Skills - Frequent use of electronic mail, word processing, data entry, spreadsheets, graphics, etc. Ability to create, maintain and incorporate simple functions into documents, spreadsheets, databases and presentations to support business objectives.
• Moderate Communication - Regularly use moderately complex oral and written skills. May train others in functional areas, interact with others, and make presentations to department or middle management.
13 hours ago