Position : Patient Services Coordinator
Department : Home Health
Schedule : Weekends 8 : 00am – 4 : 30pm (REMOTE)
$30.00 / hour with a shift differential
Job Summary :
The Patient Services Coordinators are responsible for answering incoming calls, scheduling patient appointments, and executing the referral management process with all referral sources to ensure a smooth and efficient coordination of home health or hospice services for our patients. This role supports the agency’s mission to deliver exceptional home-based healthcare and exemplifies our values of Integrity, Respect, Teamwork, and Appreciation.
Schedule : Saturday and Sunday, 8 : 00 AM–4 : 30 PM.
Primary Responsibilities :
Intake & Schedule Coordination :
- Handle and respond promptly to incoming calls, emails or faxes from physicians, or patients.
- Receive and process referrals from hospitals, physicians, and other community partners.
- Communicate effectively with clients, families, referral sources, and staff to ensure timely and accurate intake and scheduling.
- Gather and document necessary patient information, insurance details, and medical history for admissions.
- Schedule initial visits and ongoing visits for home health services, coordinating with nursing, therapy, and other providers.
- Facilitate discharge planning and communicate with inpatient referral sources.
- Maintain accurate records in EHR and ensure regulatory compliance.
- Support overall office operations related to intake and scheduling.
Patient and Family Communication :
Serve as a liaison between the agency and patients, families, and referral sources.Answer incoming community inquiries about services with professionalism and empathy.Support the patient / family and healthcare team during the intake and transition process.Common Expectations :
Deliver compassionate, respective service in all interactions.Respond promptly and professionally to inquiries or concerns.Contribute to overall patient and staff satisfaction.Attend staff meetings, in-services, and serve on assigned committees.Support agency initiatives, fundraising events, and community outreach activities.Adhere to established policies, procedures, and standards for quality, safety, and infection control.Maintain confidentiality of patient and organizational information.Promote a culture of safety by complying with regulations, reporting errors or hazards, and identifying opportunities for process improvement.Engage in ongoing professional development through education, literature review, and workshops.Deliver exceptional service to patients, families, and colleagues while fostering teamwork and fiscal responsibility.Gather and document necessary patient information, insurance details, and medical history for admissions.Schedule initial visits and ongoing visits for home health services, coordinating with nursing, therapy, and other providers.Knowledge, Skills, and Abilities :
Strong multi-tasking, time management, and organizational skills.Excellent communication skills, both verbal and written.Proven ability to implement and sustain quality improvement initiatives.Excellent interpersonal skills with the ability to foster collaboration across disciplines.Proficient in Microsoft Office Suite and comfortable learning new software.Dependable, professional and able to work with minimal supervision.Qualifications :
LPN or RN degree required .Previous experience in home health or hospice intake and scheduling is preferred.Must pass a background check and have reliable transportation.CPR certified.Core Values :
Integrity – We build trust through responsible actions and honest relationships.Respect – We value every individual and treat all with dignity and compassion.Teamwork – We collaborate across all levels to achieve excellence in care.Appreciation – We recognize and celebrate the contributions of our team.