Description
JOB DESCRIPTION
The Customer Service Representative -Remote (Bilingual : Spanish and English) works from home and interfaces with customers via inbound / outbound calls and / or via the Internet.
This position provides customer service support and resolution of routine problems and questions regarding client's products and / or services.
Military veterans are encouraged to apply.)
A NEW CAREER POWERED BY YOU
Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging?
Would you like to join a company that earns World’s Best Workplaces , Happiest Employees , and Best Companies for Career Growth awards every year?
Then a remote Customer Service Representative position at Concentrix is just the right place for you!
As a remote Customer Service Representative , you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as game-changers.
Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation.
And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.
CAREER GROWTH AND PERSONAL DEVELOPMENT
This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time.
We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential.
In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
WHAT YOU WILL DO IN THIS ROLE
As a Customer Service Representative working from home, you will :
- Provide inbound customer support using a call flow guide in the customer’s preferred language
- Help customers resolve basic technical issues
- Track, document, and retrieve information in databases
- Offer additional products and / or services
- Deliver expert customer experiences with a smile
YOUR QUALIFICATIONS
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction.
Other qualifications for our Customer Service Representative (Remote) role include :
- The ability to read, write and speak fluently both Spanish and English
- 1+ year of customer service experience
- Open availability
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Strong computer navigation skills and PC knowledge
- A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
- High Speed internet (no wireless / hotspots or satellite) and a smartphone
- Must reside in the United States or have a valid U.S. address for residence
WHAT’S IN IT FOR YOU
One of our company’s Culture Beliefs says, We champion our people. That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers.
And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with :
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
REIMAGINE THE BEST VERSION OF YOU!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their employer of choice.
Location :
USA, OH, Work-at-Home
Language Requirements :
Time Type : Full time
Full time
Physical & Mental Requirements : While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment.
Work is generally sedentary in nature.
Senior Customer Service Representative
Key Responsibilities:Serve as a resource or Subject Matter Expert for team members or internal customersHandle escalated calls and resolve complex customer issues efficientlyProvide exceptional customer service by assisting customers with various inquiries and issuesRequired Qualifications:High Scho...
Customer Service Representative
We're looking for candidates with great customer service skills to fill our Customer Service Representative role!. Ability to listen to and understand customer needs. This role is entirely remote and offers Full-time hours with flexibility. We're seeking someone who is great with people, building re...
RCM Customer Service Representative
Key Responsibilities:Answer incoming calls & emails from customers within a 48-hour turnaround timeAssist customers with requests for information, complaints, making appointments, and resolving issuesCollect copays and deductible paymentsRequired Qualifications:High school diploma or equivalentPrior...
Customer Service Representative
We're looking for candidates with great customer service skills to fill our Customer Service Representative role!. Ability to listen to and understand customer needs. This role is entirely remote and offers full-time/Part time hours with flexibility. We're seeking someone who is great with people, b...
Customer Service Representative
The Customer Service Representative at American Leak Detection of Atlanta is responsible for answering customer questions, scheduling appointments, and dispatching/routing our technicians for daily jobs. The Customer Service Representative (CSR) will help serve our residential, commercial, and munic...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Develop leads, sche...
Airline Customer Service Representatives (Hindi, Urdu, Bengali, Arabic, Chinese and Vietnamese Language Speakers)
Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to Domestic and International Airlines at the ATL International Airport. Hallmark is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional ...
Customer Service And Sales Support Representative
Branded marketing assets and support. Driven and full of heart and passion. You must be able to pass a background check (no felonies) and either have a state life insurance license or the ability to obtain one (we will help you with the training and point you in the right direction to get this done ...
Enrollment Adviser/Customer Service Representative (Remote)
Position Benefits: Full training provided No experience needed A fun, energetic and positive office environment Great benefits Career growth and advancement opportunities Great weekly pay and bonuses A dynamic team environment, we help each other grow in this career What we are looking for in you: C...
Customer Service Representative, Full or Part Time
There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers. This handwork requires eye-hand coordination, and may require climbing a ladd...