Operations Lead

Job Summary :

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The Operations Lead is responsible for providing direction and guidance to the installation team while managing projects in the field to achieve a proper end-to-end efficiency.

Key Job Responsibilities :

The Operations Lead is responsible for assisting the Operation Manager with the development and accountability of technicians, project management, and initiatives to drive company growth.

Development :

• Adapt current training model to assist with technician’s development
• Provide in-field and off-site technical training to assigned technicians
• Provide guidance and / or training on advanced control system programming
• Provide constructive feedback to Operation Manager on technician work behaviors

Projects Management / Supervision :

• Provide supervision for small projects that do not require dedicated project management
• Provide oversight for no more than 2 concurrent projects that require project management
• Complete pre and post-walk and oversee commissioning of all projects.
• Provide guidance on completing basic to advanced system design
• Provide guidance on completing and delivering complex audiovisual, automation, networking, security, surveillance, and access control installations including setup, programming, calibration, and client education
• Be responsible for delivering every project on time within budget and scope

Project Coordination :

Facilitate triage for all emergency situations

Minimum Job Requirements :

• Minimum of 3 years of field supervisory experience
• Ability to use hand / power tools, ladders, and motorized lifts
• Strong verbal and written communication skills
• Driven, highly detailed, organized, and able to multitask
• Excellent desktop and mobile computing skills
• Clean driving record and background check (required for DCJS certification)
• Completion of Livewire University within 1 year of employment.

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this classification.

They are not to be constructed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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