CNC Service Engineer

Revel Staffing
Milwaukee, WI, US
Full-time

Job Description

Job Description

Job Title : CNC Service Engineer

Hours : Full Time, Core Business Hours

Classification : Non-Exempt

Travel Requirement : 50% or more

Job Overview : The Service Engineer is responsible for providing on-site and remote support to customers by installing, maintaining, and repairing CNC machine tools.

The role requires technical expertise in troubleshooting and maintaining various machine controls and a strong focus on customer service.

Key Responsibilities :

  • Perform installation, maintenance, and repairs on CNC machine tools.
  • Create and update technical documentation.
  • Generate reports related to service activities.
  • Collaborate with customers' service engineers, offering assistance and training on newer product lines.
  • Build and maintain strong communication and customer service relationships.
  • Manage challenging customer situations with professionalism and respond promptly to their needs.
  • Perform other duties as assigned.

Qualifications :

  • Bachelor’s or Associate degree in a technical field is preferred.
  • 3-5 years of experience in electrical and mechanical troubleshooting and CNC machine maintenance.
  • Experience with CNC machines (DMG, MORI SEIKI, Fanuc, Mitsubishi, Siemens) is a plus.
  • Strong verbal and written communication skills with a customer service orientation.
  • Ability to read and interpret mechanical drawings, electrical schematics, and PLC ladder diagrams.
  • Proficiency in MS Word, Excel, and Outlook.
  • Adaptability to changes and the ability to manage competing demands and unexpected events.
  • Willingness to travel up to 50% within a multi-state region, with the ability to fly or drive as necessary. When not traveling, the engineer will work at the Technical Center.

Work Environment : The role involves exposure to manufacturing environments, with potential hazards such as noise, electricity, chemicals, and heavy machinery.

Some work will be performed in a general office setting.

Physical Demands :

  • Frequent travel, vehicle operation, and physical activity including sitting, standing, walking, bending, and lifting.
  • Periodic operation of power equipment and computer work.
  • Occasional lifting or moving of objects up to 50 lbs.

We are an Equal Opportunity Employer and maintain a drug-free workplace, including pre-employment substance abuse screenings.

3 days ago
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