Sr Customer Success Operations Manager

VirtualVocations
Hayward, California, United States
Full-time
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A company is looking for a Sr. Customer Success Operations Manager in the United States, Remote.Key Responsibilities : Develop and standardize CS processes for consistency and scalabilityLead strategic initiatives and programs to improve customer successManage and analyze customer data to provide actionable insightsQualifications : Bachelor's degree in business, Operations Management, or related field3+ years' experience in CS Operations or similar role in a B2B SaaS companyProven track record of managing and optimizing CS processes and toolsExperience with CS tools and technologies (e.

g. Gainsight)Experience in data analysis and reporting, proficiency in CRM systems (e.g. Salesforce)

2 days ago
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