Description
Key Responsibilities :
- Collaborates with internal stakeholders from Marketing, Field Marketing, Operations, Development, Procurement and Strategy & Innovation teams to create program standards and SOPs, develop training materials and move projects forward
- Document and deploy program SOPs
- Manages creation and deployment of monthly internal brand newsletter
- Manages brand project and partnership statuses in Asana to ensure deadlines and expectations are met. Provides timely updates to key stakeholders and oversees schedules, project updates, and timelines for assigned projects.
- Owns assigned brand projects from concept through piloting, execution, and ongoing lifecycle management. This includes development, ROI / insights evaluation, and stakeholder communication.
- Manages department’s invoice processing and budget sheet via Sonesta’s financial tool; keeps track of vendor payments
- Evaluates guest experience performance data, providing recommendations and actions for continuous improvement
- Identify market trends, customer preferences, and competitive landscape for brands and business opportunities, related to assigned projects
- Creates business and brand update presentations for internal corporate, owner and hotel operations audiences
- Collaborates with internal finance and legal stakeholders to execute brand-related contracts that impact assigned brand projects
- Align with our loyalty and CRM teams to integrate loyalty program roadmaps into brand plans
Qualifications & Skills :
- To be considered direct experience in the hotel / hospitality industry, with a brand, franchise or multi-property management company, in a corporate environment, is required.
- Experience as a specialist, analyst, program / project manager or associate brand manager in guest experience, brand, procurement, program management or strategy related roles
- Must be able to manage multiple projects at once, with proven examples and experiences of complex project management efforts
- Proficiency in using Microsoft 365
- Proficiency in reviewing data analytics, with third-party software such as Medallia or directly via export in Excel or Tableau
- Strong relationship development, listening and networking skills
- College degree with a concentration in brand management, brand marketing or hospitality or related field
- Minimum 3-4 years of experience in hospitality marketing or related experience
Additional Job Information / Anticipated
Pay Range
$75,000 to $90,000.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
We offer a variety of benefits to our employees including :
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
5 days ago