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Director of Service Delivery

VirtualVocations
Hartford, Connecticut, United States
Full-time

A company is looking for a Director of Service Delivery to lead a team in delivering Managed Services to clients.Key ResponsibilitiesLead and mentor Service Delivery Managers to ensure high-quality service delivery and customer satisfactionManage resource utilization, performance metrics, and financials for Managed Services accountsCollaborate with sales and other departments to develop strategic account plans and drive growth opportunitiesRequired QualificationsBachelor's degree in information technology or a related field15+ years of IT experience, including 12+ years in SAP support7+ years of Service Delivery or Account Management experience3+ years of leadership experienceProven experience engaging with C-level executives

4 days ago
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