Field Service Engineer

Have you ever used the self-checkout in a Walmart or Target? Played the slots at an MGM Casino? Maybe you grabbed a drink from a vending machine or paid to park your car?

If you’ve answered with a resounding YES , then you’ve done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI).

We make the technology that powers your everyday life, enabling more than 4 billion transactions every week in more than 143 currencies worldwide.

From cash and coins to cards and mobile, we keep the world of payments moving with smart validation devices and business management software.

Headquartered in Malvern, PA, CPI is supported by : >

2,500 global associates, 7 manufacturing sites, 12 corporate offices and 43 service branches.

WHAT YOU’LL BE DOING

As a Field Service Engineer, you will be providing exceptional technical support to our vending equipment customers including setup, install, troubleshooting, repair, and training.

You will partner with our internal sales teams providing valuable market and customer insight to help facilitate sales. Finally, you will be a liaison between our customer and our Engineering, Quality and Operations teams, providing them with valuable product quality information and Voice of the Customer via the submission of detailed quality reports.

The FSE will have a direct impact on the organization through.

• Efficient use of their time based on customer need, as logged in their customer visit reports.
• Create and submit detailed and timely quality reports that will be used by other teams to drive design and process changes.
• Provide market and customer insight to our commercial teams.
• Drive revenue generation through paid support, parts sales, and facilitating equipment sales.
• Manage expenses per company guidelines, as well as managing car stock inventories.
• Maintain focus on continuous improvement through researching and sourcing innovative, cost-efficient business solutions, and make process improvement suggestions to supervisor.

WHO WE’RE LOOKING FOR

Qualifications and Requirements

• High School diploma plus additional specialized training equal to two years college or technical school.
• Bachelor’s degree in Business or technical field, preferred.
• Minimum three to five years progressively responsible experience, in a similar position in the vending industry.
• Demonstrated project management and problem-solving skills.
• Strong organizational skills and ability to work independently.Strong time management and prioritization skills.
• Experience managing a large geographical territory with overnight travel (typically up to 60%).

Personal Attributes

• Analytical Thinker : You need to have insight and enjoy solving problems
• Creative : You are innovative and resourceful
• Customer Service Oriented : You possess a drive to serve your customers and focus on responding promptly to project team needs
• Comfortable with innovation : You have passion for continuous improvement and are always seeking a better way to do things
• Organized : You assemble all necessary materials and information before starting a task
• Team Player : You are approachable, and willing to follow, or lead based on the team’s need
• Quality written communication : Your writing is concise and descriptive, and you believe it is necessary to overcommunicate project status / updates

WHAT WE’RE OFFERING

• Flexible work environments
• Defined career growth plans with opportunities to go outside of your comfort zone
• Generous paid time off, including sick and holiday
• Medical, dental, & vision insurance
• 401K with Company contribution
• Flexible spending accounts
• Life insurance and disability benefits
• Tuition assistance
• Community involvement and volunteering events
29 days ago