General Manager

Job Description

Job Description

General Manager

Location : Owings Mills, MD

Company : TIPCO Technologies

About TIPCO Technologies :

TIPCO Technologies was founded in Baltimore, Maryland in 1888. Over our 136-year history, TIPCO has constantly evolved by embracing innovative products, premier brands, and new technologies to remain a trusted partner to customers across all industries.

Specializing in industrial and hydraulic hose solutions, we are committed to delivering top-quality products and services that meet the diverse needs of our customers.

Position Overview :

We are looking for a dynamic and results-driven General Manager to oversee our operations across the Mid-Atlantic Region.

In this role, you will manage 15 locations throughout Maryland, Virginia, New Jersey, Delaware, and Pennsylvania. The ideal candidate will possess a robust background in industrial distribution, a passion for leadership, and a dedication to cultivating a positive work environment.

As the General Manager, you will be responsible for driving growth, optimizing operational efficiency, and maintaining our high standards of quality and customer service.

Key Responsibilities :

Leadership and Team Development :

• Cultivate a positive, inclusive workplace culture by demonstrating integrity, professionalism, and commitment to company values.
• Lead and motivate teams across fabrication and sales functions to achieve operational and financial goals.
• Lead, mentor, and develop a motivated and high-performing team, ensuring alignment with company objectives and fostering an environment of accountability, growth, and continuous improvement.

Customer Service and Sales Excellence :

• Champion exceptional customer service by promptly addressing internal and external inquiries with professionalism and courtesy.
• Leverage your industry knowledge to identify and provide the best product solutions, proactively resolving customer issues to enhance satisfaction and retention.
• Direct and manage the sales team, setting clear objectives and performance expectations.
• Develop strategies to drive profitable growth, increase market share, and achieve revenue targets.
• Use data-driven insights to identify new sales opportunities and optimize pricing, promotions, and customer outreach.

Production and Fabrication Management :

• Oversee all aspects of hose production and custom metal fabrication, ensuring quality, safety, and efficiency while meeting customer expectations and deadlines.
• Analyze production workflows, identify opportunities for process improvements, and implement changes to enhance operational efficiency and product quality.
• Recommend and execute enhancements to equipment performance, shop layout, and material flow to increase productivity and reduce costs.
• Manage inventory levels, including ordering, stocking, shipping, and receiving, to maintain a seamless supply chain and support efficient store operations.

Operational Excellence and Compliance :

• Ensure a safe, clean, and organized work environment by adhering to OSHA regulations and company safety policies. Manage routine facility maintenance and physical asset management.
• Develop and implement training programs on business operations, customer service, inventory management, and sales. Set clear expectations and promote a culture of continuous learning and innovation.
• Conduct regular performance evaluations, provide constructive feedback, and take appropriate actions to reward outstanding performance or address disciplinary issues.

Financial and Strategic Management :

• Understand and manage the Profit and Loss (P&L) statement, driving initiatives to increase profitability while maintaining quality and service standards.
• Collaborate with senior management to develop and execute strategic plans that align with company goals, market trends, and growth opportunities.

Qualifications :

• Bachelor's degree in a relevant field or equivalent experience (1 year of experience can be substituted for each year of education).
• 10-15 years of experience in operations and leadership roles.
• At least 5 years of experience in industrial distribution or a related field.
• Minimum of 5 years of management experience.
• Proven track record of leadership in a production environment.
• Strong understanding of safe practices, inventory management, customer service, and facility operations.
• Excellent communication, organizational, and problem-solving skills.
• Physical ability to lift, push, and pull up to 150 lbs. and perform tasks requiring manual dexterity.
• Ability to travel within required branch locations.

Work Environment :

Exposure to elements such as noise, rubber odor, and the physical demands typical of a fabrication environment.

Why Join Us?

• Be part of a team that values employee growth, innovation, and safety.
• Engage in professional development opportunities across multiple business areas, from production management to customer service and sales.
• Play a key role in driving the companys success and profitability, with opportunities to shape and lead strategic initiatives.
30+ days ago