Public Safety Telecommunicator

Clay County Sheriff's Office 911 Public Safety Telecommunication Specialist

Clay County Sheriff's Office (FL)

$46,217.60 - $53,580.80 Annually

Green Cove Springs, FL

Full-Time

Job Number : 2025-066

Department : Administration and Business

Opening Date : 10 / 08 / 2025

Closing Date : 10 / 20 / 2025 at 8 : 00 AM Eastern Time (US & Canada)

Responsible for receiving, processing, and managing time-life critical emergency, non-emergency, and administrative calls for service; operating the 911 console; receiving, routing and dispersing telephone calls / messages; and providing assistance to the public / agency employees / other county personnel. Incumbent must dispatch calls for service; and notify agencies of robberies and priority events. Duties also include completing assignments / special projects, as directed; completing, updating, submitting required reports / documents / forms; and maintaining control of and follow up on incoming correspondence / action documents.

Duties

Receiving, analyzing & prioritizing 911 calls as well as non-emergent phone calls for Police, Fire, and EMS service and transferring them to the appropriate agency.

Effectively utilizing a computer-aided dispatch (CAD) system to prioritize calls, record incident details and identify the status and location of responders in the field.

Distributing calls for service for the Deputy Sheriff units according to guidelines.

Always monitor radio traffic for the Sheriff's Office and know when additional steps are needed for officer safety / public safety.

Access a secure, nationwide database to look up confidential records for responders, including driver and vehicle registration statuses and warrants.

Monitor multiple camera systems.

Knowledge of TDD, TTY, and multiphone line systems.

Deliver clear and direct lifesaving instructions to citizens on 9-1-1 emergency lines and administrative lines.

If a caller is unable to state their location, PST must have the knowledge to access multiple systems including RapidSOS, RMS, CAD history, LINX, 9-1-1 screen coordinates, and Google maps.

Connect conference calls involving two or more parties to render timely emergency assistance and initiate emergency callbacks to obtain additional information or to follow up on disconnected calls.

Maintain records and reports including shift reports and operational logs for FIN, Visitor Log, and Alert Clay County.

Knowledge of the paging system and how to utilize it with governing policy and procedures.

Knowledge of policy and procedures regarding NCIC (National Crime Information System) / FCIC (Florida Crime Information System) and usage of programs to run wanted checks, criminal histories, tags, vehicles, guns, and missing persons.

Knowledge of FAA (Federal Air Authority) and when / how to contact them for light outages.

CSX notifications of railroad accidents and problems with equipment.

PSTs must have knowledge of the geographical area of Clay County and surrounding counties.

Maintains a proper working knowledge of all emergency procedures related to their post including the physical location and proper use of all emergency equipment if applicable and will act immediately and in accordance with agency policies / procedures in the event of an emergency.

Attends shift briefings or staff meetings as required / directed, recording all pertinent information and directives, and providing superiors and colleagues with job / shift related information.

Identifies situations which present special or unusual problems and promptly contacts the designated supervisor for assistance as necessary and in accordance with agency policies / procedures.

Receives and correctly processes or forwards all wrecker requests and the appropriate corresponding information and maintains the wrecker files in accordance with agency policies.

Communicates with other law enforcement agencies and in house personnel to ensure proper coordination of multi-agency efforts, relaying and securing information as requested, maintaining constant contact with established point to point frequencies and performing any other services as required.

Tracks, monitors, and documents all deputies and other designated personnel's activities as required during their tour of duty in accordance with agency policies.

Operates two-way radios according to agency policy and applicable standards to provide and maintain effective communications with agency personnel.

Notifies surrounding agencies of robberies and priority events in a timely manner consistent with agency policies with the goal of promoting officer safety and enhancing apprehension potential.

Responds with appropriate assistance when a deputy / LEO is in a trouble situation, which includes ensuring the immediate, quickest, and safest response to a deputy / LEO in trouble by broadcasting the unit's location, on-viewing the unit, responding the closest units and emergency personnel, responding K-9's as appropriate, and maintaining a count of all units on the scene.

Provides support functions for deputies, which includes pinging cell phones, locating information, dialing complainants, contacting / notifying other agencies for assistance, phone messages, paging agency members, assisting deputies with basic CAD commands when their MCTs are not working properly, confirming wanted people / vehicles / items, entering stolen vehicles / items into state and national databases, entering missing people into state and national databases, and building BOLO's.

Possesses sufficient knowledge and correctly performs all the designated duties and assumes all responsibilities as required in the absence of the assigned supervisor / superior / co-worker or during periods of work overload in accordance with agency policy, procedures, and supervisory direction.

Be able to use sound judgment with limited knowledge.

Provides accurate information / directions / assistance to the public, agency members, and / or other department personnel in a professional and courteous manner consistent with agency policies; and will not disseminate or discuss information of a confidential nature.

Processes applicable incoming and outgoing documents and / or files in a timely manner consistent with supervisory direction and / or agency policies / procedures.

Participates in cross-training with other co-workers; assists those co-workers when the need arises and learns new tasks by working together as a team.

Reports identified or potential maintenance, safety, and / or non-compliance findings, hazards, and incidents to the appropriate personnel and / or department.

Timely completes all assignments, special projects, and budgetary requirements (if applicable) as directed, adhering to applicable agency policies.

Adheres to leave and attendance policies, including punctual arrival and completing full shifts. Informs the supervisor about illness or untimely incidents, reports overtime hours worked, and timely submits timesheet, attendance, and leave requests.

Regularly checks assigned mailbox, phone calls, PowerDMS, and email messages, responding promptly and professionally.

Makes assigned chain of command aware of anything noteworthy.

Responds to supervision, guidance, direction, and feedback from executive staff and superiors in a receptive manner and in accordance with agency policies.

Conducts themselves in a polite, helpful, courteous, ethical, and professional manner, abiding by the established code of ethics, and demonstrates a courteous and professional image when engaged in any activity with the public.

Cultivates positive working relationships with colleagues and other agency units to enhance work area output and services in line with agency policies.

Demonstrates an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and coworkers.

Actively participate in job-specific training.

Operates and performs minor repairs for office equipment to manufacturer's specifications and / or within the specified parameters pursuant to agency policies.

Performs other duties as assigned.

Qualifications and Requirements

High School Diploma or an acceptable equivalency diploma (GED).

Proficient typing skills; at least 35 wpm.

Proficient in Microsoft office products.

Speak and understand the English language.

Internal candidates must have successfully completed their probationary period.

Internal candidates with punitive disciplinary action within 365 days are ineligible.

The following items (or authorized equivalents) may be required at various steps in the application process :

• Driver's License
• Birth Certificate
• Social Security Card
• Form DD214 for all periods served in the military
• GED or High School Diploma and Sealed Transcripts from the highest level of education
• FDLE Authority for Release (notarized)