This position is fully on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable).
Additional details will be discussed during the interview process.
Responsible for a comprehensive array of MSR duties :
- Processes transactions : deposits, withdrawals, loan payments, etc.
- Balances daily teller drawer and cash recyclers. Oversees all aspects of daily branch settlement.
- Order / sell cash and balance the vault.
- Handles basic member issues, complaints and counsels members with specific requests or refers to Senior Member Service Department or Manager as appropriate.
- Sells money orders and processes cash advances.
- Payroll Maintenance / Schedules payments and transfers / ACH Originations.
- Opens savings and checking accounts / certificates / IRA accounts, including the processing of IRA transfers and rollovers.
- Processes stop payments on teller checks, personal checks and ACH.
- Processes all consumer loan applications / ability to disburse loans / setup loan payments / order coupon payment books
- Assists members with domestic and international wire transfers.
- Completes deposit verifications, address changes and other written inquiries.
- Assists with the daily balancing of the ATM terminals.
- Foreign currency sales and check collection.
- Ability to service the Coin Machine (located at the Harvard Square Branch).
- Provides branch telephone coverage for incoming calls promptly and professionally.
- Maintains a neat and clean workstation and assists in maintaining the overall Branch appearance.
- Primary resource for tellers in resolving problems, maintaining quality level of member service, and increasing sales of Harvard FCU products and services through referrals.
Responsible for maintaining comprehensive job knowledge :
- To develop and maintain a high level of knowledge of Harvard FCU accounts and services to assist in the cross selling of appropriate products and services to meet members’ needs
- Successful completion of in-house training sessions and other recommended training programs
- Develops and maintains a comprehensive working knowledge of all Credit Union systems utilized by the Retail Group
- Completes required annual training for Bank Secrecy Act (BSA), responsible for accurately completing Currency Transaction Reports (CTRs), adhering to the Customer Identification Program (CIP) Policy, reporting suspicious activity to the BSA Officer, performing Office of Foreign Assists Control (OFAC) inquires, and Branch Robbery Procedures
The above is a description of ordinary duties of this position. It is expected that occasionally other duties, both related and unrelated to the above will be assigned and therefore, required.
Member Services Representative
Are you looking for a career opportunity in one of the fastest growing fitness clubs? Crunch Fitness is now accepting applications for qualified, professional, & career minded Member Services Representatives that are ready to change lives, be a part of a team and grow personally within a premier...
Member Services Representative Weekday Opener
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Future Opening: FULL TIME Member Services Representative
Member Services Representative . Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Take prospective members on tours and properly present membership rates. ...
Member Services Representative WEEKENDS
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Future Opening: Full Time Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Take prospective members on tours and properly present membership rates. ...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Afternoon Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceedi...
Member Services Representative (Overnight)
We are searching for a Member Services Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!. Excepti...