Information Technology Specialist-Computer Aided Dispatch (CAD) system

REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for Information Technology Specialist.

Broward County is not accepting attachments for this recruitment, including resumes or similar supporting documentation.

Please ensure you complete the application in its entirety and include all information you want considered

NOTE : Announcement is open until a sufficient number of applications are received and may close at any time.

This position is responsible for mission critical public safety client applications, as well as servers used to support the operation of the County wide Computer Aided Dispatch (CAD) system.

Duties include delivery of emergency communication and technology services to Broward County's first responders, creating tactical / strategic plans for short- and long-term goals, analyzing work processes, planning, recommending and implementing solutions and automation enhancements.

Work involves end user feature and functionality planning, acceptance testing, and implementation, version upgrades, system maintenance, system configuration, and general oversight of the Regional Public Safety Application systems (CAD, AVL, ProQA Paramount, etc.

in cooperation with staff from the County, Sheriff, Municipal Police, and Municipal Fire Departments. Responsible for the integration of county-wide, multi-agency, multi-discipline, multi-jurisdictional software application operations and planning of long-range strategic evolution of the CAD and related application technologies and infrastructure to be regional and state-wide interoperable with other public safety departments.

This will require subject matter expertise and self-directed research on features, functionalities, and innovation trends of CAD and other application systems, as well as, expertise on the functional use of the systems by the county-wide and potentially regional, and / or state-wide consortium of end users to leverage efficiencies and enhancements for the improvement of both the end user experience and elevated services to all participating communities.

Proactive and collaborative approach with application vendors to provide advanced troubleshooting, identification and diagnosis of application issues, and input into the future roadmap of application enhancements to include beta testing as needed.

General Description

Manages large scale information technology projects.

Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.

Minimum Education and Experience Requirements

Requires a bachelor's degree from an accredited college or university with major coursework in computer science or closely related field.

One year of relevant experience may be substituted for each year of required education.)

Requires four (4) years of experience in systems analysis, systems design and / or applications programming relevant to area of assignment including related project management or closely related experience.

Preferences Experience with emergency and non-emergency communications directly related to public safety call centers and dispatching

Experience providing end user application support and troubleshooting

Strong written, verbal, interpersonal, and presentation communication skills

Experience with performing research, data analysis, and feasibility studies in order to ensure applications meet specific business and end user requirements

Experience documenting and determining the impact of system changes and new systems on end users

Experience with database administration

Project Management Certificates (PMP, PgMP, or closely related field)

Six Sigma Certifications (Green Belt, Black Belt, or Master Black Belt)

Presentation or Training Skills in Mission Critical Public Safety Service and Applications

Technical Writing or Documentation Skills

DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

Provides high-level technical expertise and project management direction of multiple large scale information technology initiatives including technological research, analysis, design, development, and implementation of projects.

Reviews County-wide information technology strategic direction, recommends approaches for incorporation of the emerging technologies when appropriate, and implements the approved approach.

Reviews programming techniques and recommends information technology solutions, enhancement plans, and related cost-benefit comparisons.

Supervises professional and technical personnel in assigned work teams or sections.

Plans, organizes and implements approved emerging technologies.

Administers County-wide technological specialty functions.

Performs project management responsibilities for large scale complex information technology projects.

Reviews systems designs, development of applications, and documentation for accuracy, timeliness, and adherence to departmental standards.

Documentation of deployment, security, quality assurance, change controls, and compliance.

Performs related work as assigned.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

Competencies

Tech Savvy

Anticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance.

Regularly experiments with and leverages technologies and tools to substantially improve performance.

• Manages Complexity
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles;

obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Action Oriented

Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes immediate, decisive, independent action to resolve issues or problems.

Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities.

• Plans and Aligns
• Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence;

conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.

• Optimizes Work Processes
• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to a variety of metrics and benchmarks;

determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur.

• Courage
• Steps up to address difficult issues, saying what needs to be said. Shares own ideas and points of view openly, regardless of potential criticism or risk;

shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed.

• Self-Development
• Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates a strong commitment to development by regularly practicing and applying new knowledge and skills;

is quick to share new learning with others. Creates a thorough, detailed development plan.

County Core Values All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates : Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus : Building strong customer relationships and delivering customer-centric solutions.
• Instills trust : Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences : Recognizing the value that different perspectives and cultures bring to an organization.

Americans with Disabilities Act (ADA) Compliance Broward County is an Equal Opportunity Employer committed to inclusion.

Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities.

We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.

org to make an accommodation request.

Emergency Management Responsibilities Note : During emergency conditions, all County employees are automatically considered emergency service workers.

County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.