Customer Service Rep - Easley, SC

Client in Easley / Powdersville, SC is searching for qualified candidate to fill a Customer Service Representative position on a temp - to - perm basis.

Hours : 8am-5pm (M-F)

Pay : $15.00

Characteristic preferences of potential candidate s at Powdersville Water should include :

Excellent customer service skills

Accuracy in work performed

Timeliness and dependability

Ability to handle a variety of job responsibilities

Handle frequent interruptions

Adapt to change

Ability to multi-task

Th is will be a temp - to - perm position, working 40 h ou rs per week from 8am - 5pm, Mon-Fri, with minimal to no overtime.

The primary responsibility of the Customer Service Representative is to assist in resolving and responding to customer concerns in person and over the phone.

• Main duties include addressing customer concerns / inquiries; establishing and maintaining customer accounts and records;
• processing payments, investigate and analyze customer usage utilizing MDM data and / or customer portal, generating service orders for customer service or operations staff;

communicating with construction and field crews.

Minimum training and experience :

High School Diploma or G.E.D. required

P roficient computer skills including Microsoft Word and Excel, ability to learn and utilize Utility Billing software and other software as needed

Water Utility experience including customer service preferred

BILLING / COLLECTIONS DUTIES

Responsibility

Time per month

Processing of Payments & related duties

Process payments at lobby and drive-thru window

Process payments received in mail & night drop

Process CC payments received via the phone

Assist with Lock Day Process

Process bank draft and return checks letters to customers

Balance cash drawer at the end of each day

Assist with closing procedures at the end of day (shredding, cleaning, signage, etc.)

CUSTOMER SERVICE DUTIES

Responsibility

Time per month

Provide professional and effective assistance to all customers with their needs, either on the phone or at the front desk.

Signing up new customers for service and customer portal

Address customer concerns / inquiries regarding new service, bills or complaints (abnormal or continuous usage)

Initiate CS work orders

Check and appropriately respond to phone voice mail messages within one hour

Communicate with Field Services Supervisor and field personnel

Review customer usage data to determine adjustment eligibility.

New Tap Process (Service Address to Account Conversions)

Setting up new parcels in Tyler (Service Address Creation)

Assist field employees and customers with tap / meter locations utilizing GIS mapping (Inframap).

ADMINISTRATIVE / OTHER DUTIES

Responsibility

Time per month

Scan and maintain files as needed

Analyze and update account documentation (input GPS coordinate data and user defined data)

Distribute mail to PW employees

Prepare documents and reports as required

Training

Other duties as necessary

CHASE provides Equal Employment Opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, status as disabled veteran, marital status, sexual orientation, gender identity, hairstyles, hair textures, pregnancy, childbirth, and related medical conditions or any other legally protected characteristic in accordance with applicable laws.

In addition, CHASE complies with applicable state and local laws governing nondiscrimination in employment in every location.

CHASE is committed to complying fully with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities.

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