Job Description
Team :
We are seeking an exceptional Senior Principal Outbound Product Manager, App Engine in the US to own customer adoption activities associated with ServiceNow’s GenAI offerings focused on transforming the way users build with the Now Platform.
This collection of GenAI capabilities is known as Now Assist for Creator.
This Senior Principal Outbound Product Manager, App Engine role will focus on the success of our customers via the adoption of our GenAI Now Assist for Creator capabilities, including a strong representation of the voice of the customer to internal stakeholders.
You will play a crucial role in helping customers adopt ServiceNow’s latest GenAI offerings by aligning our expanding array of solutions to customer specific business priorities.
This direct customer interaction will help us gain deeper insight into product quality and direction of our roadmap, offering critical insights to our product and engineering teams.
In this role you can expect a high degree of collaboration with multiple cross-functional teams (e.g., inbound product management, engineering, product success, solution consulting, customer outcomes, etc.).
What you get to do in this role :
Develop a deep understanding of our top GenAI customers, including use cases, gains, pains, and their success outcomes
Support high profile customers as they adopt ServiceNow’s latest Now Assist for Creator GenAI offerings
Represent the voice of the customer to influence product quality and roadmap direction
Attain a high level of technical acumen with ServiceNow’s GenAI capabilities
Lead early access initatives to validate forthcoming product capabilities
Develop high-quality technical enablement content that describes the differentiating value of product innovation with Now Assist for Creator products and facilitates adoption at scale
Solicit ongoing Voice of Customer (VOC), along with partner, field, support, and BUs’ feedback on product roadmap to inform product strategy, identify candidates for customer programs and references
Develop best practices assets and conduct quarterly product onboarding sessions to drive adoption by customers and partners
Own community presence and adoption oriented content for the solutions
Become a trusted resource to promote the ServiceNow vision with industry influencers, strategic partners, and analyst firms
Lead and influence cross-functional teams to accomplish our goals
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