Cafe Shift Leader
Description
Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
COLECTIVO COFFEE JOB DESCRIPTION
Title : Café Shift Leader
Department : Retail
Reports to : Café Manager
Status : Part Time / Full Time
Exempt : Non-Exempt
POSITION SUMMARY
The Café Shift Leader will provide leadership to deliver a remarkable experience for our customers and co-workers as it relates to Colectivo Coffee’s Mission and Values, under the supervision of the Café Manager.
SPECIFIC RESPONSIBILITIES
- Deliver café’s positive financial results in accordance to budget.
- Develop and maintain a culture of accountability and continuous improvement that adheres to Standard Operating Procedures (SOPs) and processes.
- Train and develop co-workers for the responsibilities of their jobs, which ensure a high level of their overall performance.
- Delegate specific responsibilities using Café Functional Architecture Model.
- Ensure the café’s coffee, food and administrative functions provide a remarkable customer experience with Colectivo’s people, products and environments.
- Develop and maintain a positive and lively tone that is inviting and encouraging to our customers and co-workers.
- Perform other duties or projects as assigned.
EDUCATION / QUALIFICATIONS
College degree in a business-related field and / or a minimum of 6 months work experience in a hospitality setting and / or a supervisory role.
REQUIREMENTS
- Proficient skill level for POS and computer programs.
- Knowledge of basic mathematics for business usage.
- Availability and flexibility for schedule that includes evenings, weekends and holidays.
- Ability to stand for extended periods of time, reach, bend and lift a minimum of 50lbs.
- Ability to see, read and write in English.
- Completed Colectivo Café training programs Register, SB, 300 level bar certification, New Hire Orientation.
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