FT Front Desk Agent SLS LUX

Job Purpose :

Under the general guidance of the Front Office Manager perform all duties connected with arriving and inhouse guests ensure that all our regular and VIP guests receive high quality personalized service an Engaging Dynamic Guest Experience and maintain our guest recognition program.

Duties & Functions :

Actively welcome greet and check guests in

Inform guests with a savvy knowledge of the hotel its services the city and local happenings

Ensure all requests are dealt with accurately and they receive the appropriate service attention and follow up

Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservations walk ins VIP guests groups etc.

Follow up on all arrivals using the prescribed procedure modification of registration cards special requests rate changes room changes and account inquiries reservation inquiries

Deal with all guest requests accidents and / or thefts promptly no later than within a 20 minute response time and record all matters in HotSos or hotelspecific recording process

Update and maintain the reception handover book and pass on all guest feedback to the Manager on duty so appropriate action may be taken

Ensure guest privacy and security any confidential guest information is not disclosed and processes are aligned with THE COMPANY confidentiality standards

Ensure the correct procedure and policy standards are adhered to

Ensure all necessary supplies are available for the front desk manage par stock and order supplies

Complete the appropriate reports and audits during the overnight shift

Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payments;

thirdparty payments international currency etc.

Encourage upselling in order to maximize rates

Ensure work areas are cleaned and maintained at all times

Any other reasonable duties as assigned by the supervisor or manager

We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional service

Job Description

ADDITIONAL RESPONSIBILITIES

Communicate effectively both verbally and in writing to provide clear direction to the venue teams.

Communicate with employees using a positive and clear speaking voice listen to and understand requests respond with appropriate actions and provide accurate information.

Remain calm and alert especially during emergencies and / or heavy restaurant activity serving as a role model for the team and other employees.

Interact with other department personnel and venue staff as needed.

Make decisions and take actions based on previous experience and good judgment sometimes revising procedures to accommodate unusual situations.

To be aware of and ensure constant compliance with all necessary operational policies including :

Health and Safety

Food Hygiene

Maintenance

Emergency Procedures

Liquor Licensing

SUPPORTIVE FUNCTIONS

In addition to the performance of the essential functions this position may be required to perform a combination of the following supportive functions with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Attend mandatory meetings including divisional meetings staff meetings etc.

Participate in community events and ensure corporate social responsibility goals of the company are met.

Utilize traditional software programs such as Microsoft Office (Word Excel Outlook and PowerPoint) Micros ADP Open Table and any departmentalspecific systems used.

Keep the work area clean and organized.

Ensure confidential documents are kept in a secured area.

When disposing of confidential documents that contain any personally identifiable information they must be shredded or pulverized.

Complete other duties as assigned by the Department Head.

Demonstrate positive leadership characteristics which inspire Team Members to meet and exceed standards.

Ensure compliance with the companys policies and procedures.

OTHER DUTIES

Assimilate into the companys culture through understanding supporting and participating in all the company elements. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards which may be established by the company from time to time is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry employees may be required to work varying schedules to reflect the business needs of the property.

SAFETY REQUIREMENTS

Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety.

The restaurant will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE.

It is your responsibility to report defective damaged or lost PPE or equipment that does not fit properly to your Manager.

Requires the ability to lift large and heavy packages and boxes and the ability to load and unload small and large boxes as needed.

Must have the ability to safely lift a minimum of 50 lbs. without assistance and to push and pull up to 150 lbs. with appropriate equipment.

GROOMING / UNIFORMS

All employees must maintain a neat clean and wellgroomed appearance. Specific uniform guidelines and / or required articles of clothing will be explained to you as a part of the orientation process.

OTHER

Additional language ability preferred.

Qualifications :

SPECIFIC JOB KNOWLEDGE SKILL AND ABILITY

The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.

Bachelors Degree preferred. High School Diploma or equivalent required

One (1) to two (2) years in a public contact position preferably in an upscale or lifestyle brand hotel

Ability to work overnight

An intermediate to proficient understanding of Computer systems such as Opera Go Concierge HotSOS Microsoft Word Excel & Outlook is preferred

Enter and locate workrelated information using computers and / or pointofsale systems

Ability to spend extended lengths of time viewing a computer screen

Possess a gracious friendly and fun demeanor

Ability to multitask work in a fastpaced environment and have a high level of attention to detail

Maintain positive and productive working relationships with other employees and departments

Ability to work independently and to partner with others to promote an environment of teamwork

Must be able to stand or walk a minimum eighthour shift.

Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.

Must be able to twist tow (push or pull) reach bend climb and carry objects as necessary.

Must have excellent communication skills and be able to read write speak and understand English.

Must be able to work inside and outside at all times of the year as needed based on business volumes.

Remote Work : Employment Type :

Employment Type : Fulltime

Fulltime