Customer Service Representative / Admin assistant

Customer Service Representative / Admin Assistant

Expanding sign company seeks a Customer Service Representative / Admin Assistant to help us to the next level in sales volume and professionalism! We currently have locations in Buford and Cumming. This position would be based at our Buford production and showroom location and offer assistance for it and our Cumming office by assisting the clients, Owner, Sales Manager and Production staff. The ideal candidate is a team player with great communication skills, organizational skills, and are motivated and ambitious. Demonstration of aptitude in this position can lead to future career opportunities! Hourly rate plus bonus opportunities. Annualized total compensation opportunity can range from $25,000 to $40,000.

POSITION DESCRIPTION

Under general direction, the Visual Communications Assistant assists the Owner, Sales Manager and Production staff in the administration of daily center operations.

Responsibilities

• Answer the phone and greet customers in our office. Understand the sales process and products to consult with customers to determine project needs and solutions. Understand when to refer to other staff members and to whom.
• Copy and file documents, work orders, estimates, invoices, etc., as needed.
• Assist the sales team as needed; support sales efforts for both stores (Cumming and Buford).
• Maintain center appearance by vacuuming, emptying trash cans, cleaning counters and windows, straightening showroom, update in-store merchandising and keeping area neat.
• Assist accounting by calling the aging report customers, sending statements, posting checks.
• Order and manage office supplies; make sure departmental needs are met, copier and FAX machine have paper, etc.
• Assist Outside Sales Professional(s) as needed (i.e. : contact vendors for pricing, shipping updates, minor project management, estimate follow-up, and customer service needs).
• Serve as a production backup when needed.
• Input data, fax, mail, copy and file. Manage incoming emails and redirect, if needed, to appropriate staff member.
• Participate in and practice the brand mentality of "Everybody Sells". Constantly be looking for sales opportunities for the center.
• Manage the front counter.

As a FASTSIGNS Visual Communications Assistant, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients.

Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn, can retain what they learn, and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center.

We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?

Compensation : $12.00 - $15.00 per hour

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.