Technical Support Manager

VirtualVocations
Sacramento, California, United States
Full-time
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A company is looking for a Technical Support Manager to lead and grow their Technical Support team.Key ResponsibilitiesProvide first-line support response to customers while meeting quality and timeliness targetsHire, develop, and retain Technical Support Engineers, fostering a positive team cultureEstablish and track KPIs for team performance, conducting regular performance reviewsRequired QualificationsMinimum of 5+ years of experience in SaaS at the enterprise level5+ years of experience leading support / service teams of 10 or more Technical Support EngineersExperience in building and scaling support teamsSolid technical background to instruct a non-technical audienceProficient with Salesforce

3 days ago
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