Sr. Site Reliability Engineer

Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.

$85,000 - $120,000 + VIP Bonus

Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better.

Whether you’re interested in engineering or development, marketing or sales, or something else if this sounds like you, then we’d love to hear from you!

We are headquartered in Denver, Colorado, with offices in the US, Canada, and India.

Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success.

We are looking for a talented technologist to assure high availability and stability of our Vertafore products. The successful candidate must have a can-do attitude and competency in delivering innovative and practical solutions to achieve our technology and business objectives.

This position reports up to the Site Reliability Manager.

Core Requirements and Responsibilities :

Subject Matter Expert on how the applications work, its underlying architecture, and data relationships.

Address support escalations from Customer Support, Global Command Center and other SaaS Operation teams.

Debug and correct application configurations, codes, database queries, and data to restore an incident.

Own root cause analysis.

Review and implement solutions with assurance that permanent resolution is in place.

Primary resource to resolve complex incidents or problems.

Automate processes and develop product / team performance metrics dashboard.

Continuously recommend / implement solutions to improve processes and team productivity.

Collaborate with Global Command Center and other SaaS Operation teams to ensure proactive monitoring, high availability, and performance of products to achieve the best customer experience.

Create and maintain runbooks that outline development support procedures.

Participate or lead in assigned projects.

Communicate solutions effectively to technical and non-technical teams.

Comply with standard processes and security policies when implementing solutions.

Be on call as required to respond to emergency escalations that require engagement of development.

Technical mentor to other SRE as required.

Qualifications :

BS / MS degree in Computer Science, Engineering, or established professionals with relevant experience.

Minimum of two years as a mid-level Software Engineer with application support background.

Minimum of three years in software development using C#, Angular, JSON, or other relevant programming languages.

Basic system administration skills. Able to navigate on both Windows and Linux servers.

Must have a great understanding of web engines such as IIS, Tomcat or equivalent technology.

Experience in writing database queries / stored procedures on SQL Server or equivalent database platforms.

Experience supporting products in AWS highly desired.

Great problem solver using reverse engineering discipline. Ability to simplify complex issues.

Great understanding of data centers and cloud infrastructure.

Fast learner and not afraid of dealing with the unknown. Comfortable working in a fast-paced environment.

Great sense of urgency and ability to meet deadlines.

Great interpersonal and communication skills.

Able to comply with processes and procedures.

Able to maintain professional composure in any situation.

Exposure to the ITIL framework is highly desired.

Flexible in working extended hours on occasions or as required.

Exposure to the insurance industry is desired but not mandatory.

Additional Requirements and Details :

Travel required up to 10% of the time.

Located and working from an office location.

Occasional lifting and / or moving up to 10 pounds.

Frequent repetitive hand and arm movements required to operate a computer.

Specific vision abilities required by this job include close vision (working on a computer, etc.).

Frequent sitting and / or standing.

Why Vertafore is the place for you :

• The opportunity to work in a space where modern technology meets a stable and vital industry.
• Medical, vision & dental plans.
• Life, AD&D.
• Short Term and Long Term Disability.
• Pension Plan & Employer Match.
• Maternity, Paternity and Parental Leave.
• Employee and Family Assistance Program (EFAP).
• Education Assistance.
• Additional programs - Employee Referral and Internal Recognition.

THE VERTAFORE STORY

Over the past 50 years, Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry.

Today, we’re proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster, reduce costs, and fuel growth by increasing collaboration and streamlining processes.

Vertafore leads the industry with secure, cloud-based mobile products that provide superior reporting and analytics, delivering actionable insight right when customers need it most.

We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.

Vertafore is a drug-free workplace and conducts pre-employment drug and background screenings.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Is this role not an exact fit for you? Keep an eye on our Careers Page for other positions!

J-18808-Ljbffr