BUSINESS INSIGHTS ANALYST (HYBRID)

Job Description

Job Description

TouchPoint

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service.

TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.

Job Summary

Unleash the power of data! This crucial role will shape TouchPoint's data-driven future. As a part of a successful team you will go beyond reports, using your data expertise to uncover hidden trends and craft impactful insights.

Build functional dashboards that are integral to decision-making throughout the organization - all while exploring the future with tools like generative AI and machine learning models.

By turning data into clear narratives, you'll guide leaders in solving complex problems and achieving business goals. Make a real impact and become a data guru who influences the future of TouchPoint.

DUTIES AND RESPONSIBILITIES :

• Provide operations with information and recommendations using analytics to identify and diagnose potential areas of improvement while mitigating the impact of existing known problem areas.
• Provide operational analysis / review and recommendations for business improvement.
• Develop visual reports, KPI scorecards, and dashboards using Qlik Sense.
• Assist in monthly operational reporting both internally and externally that highlights company performance.
• Use advanced statistical techniques and mathematical analyses to model financial and qualitative information.
• Train operators on how to use reports, dashboards, and other technology - distilling complex concepts into language that can be understood by any audience.
• Effectively create presentations on key findings and analysis and present to key business leaders and stakeholders.
• Create internal and external documentation of data products (Technical, End-User, Training).
• Work collaboratively with Sr. Manager of Business Insights in the development of strategies to achieve the sector's financial and operational goals.

Requirements :

• Bachelor's Degree in Mathematics, Finance, Computer Science or related quantitative field. 1-3 years of experience in a data-driven field preferred.
• Ability to write reports, business correspondence, and procedure manuals. Ability to convey complex and nuanced insights, analysis, and data concepts to business leaders.

Ability to train business leaders on key technologies and technological concepts.

• Experience with Business Intelligence and visualization toolkits such as Qlik Sense, Qlikview, PowerBI, Tableau, R, and / or Python.
• Experience developing solutions using large volumes of data from multiple sources :
• Cleansing, Transforming, and Modeling data
• Creating predictive models, using applied statistical analysis such as regression, classification, clustering, etc.
• Proficient in the use of Microsoft Office Suite. Intermediate Excel Skills are required and Advanced Excel Skills are Preferred.

Apply to TouchPoint today!

TouchPoint is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Disclaimer : this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.

While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Touchpoint are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site / state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Applications are accepted on an ongoing basis.

Touchpoint maintains a drugfree workplace.

Req ID : 1330552

TouchPoint

CAMERON BLACK

req classification