Team Coordinator, Customer Operations/Call Center- Hybrid in Virginia Beach, VA!

Job Description

Summary

Responsible for the daily operations of the department to include being a resource for questions, assist with daily activities and maintain a well-trained, productive and service-oriented work group.

Also, responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service, quality, and financial accuracy.

Supports the team by developing and maintaining strong, collaborative relationships with members, providers and internal business partners and identifies opportunities for improvement, recommends solutions, and implements recommendations to facilitate change.

In addition, serves as a role model for communication and teamwork between departments and divisions.

Manages team of 1 to 13

Required qualifications

Required : Healthcare - 3 years

Associate's Degree (or higher) preferred or a minimum of five years of related experience in lieu of education is required.

Preferred qualifications :

Preferred : Call Center - 3 years

Preferred : Managed Care - 2 years

Preferred : Previous supervisory experience

Preferred : Proficient in Microsoft Office Suite (Outlook / Excel / Word / Powerpoint)

Diversity and Inclusion at Sentara

Our vision is that everyone brings the strengths that come with diversity to work with them every day. When we are achieving our vision, we have team members that feel they belong and can be their authentic selves, and our workforce is reflective of the communities we serve.

We are realizing this vision through our Diversity and Inclusion strategy, which has three pillars : A diverse and talented workforce, an inclusive and supportive workplace, and outreach and engagement with our community.

We have made remarkable strides in these areas over the past several years and, as our world continues to evolve, we know our work is never done.

Our strategies focus on both structural inclusion, which looks at our organizational structures, processes, and practices;

as well as behavioral inclusion, which evaluates our mindsets, skillsets, and relationships. Together, these strategies are moving our organization forward in an environment that fosters a culture of mutual respect and belonging for all.

Please visit the link below to learn more about Sentara’s commitment to diversity and inclusion :

Sentara Overview

For more than a decade, Modern Healthcare magazine has ranked Sentara Healthcare as one of the nation's top integrated healthcare systems.

That's because we are dedicated to growth, innovation, and patient safety at more than 300 sites of care in Virginia and northeastern North Carolina, including 12 acute care hospitals.

Sentara Benefits

As the third-largest employer in Virginia, Sentara Healthcare was named by Forbes Magazine as one of America's best large employers.

We offer a variety of amenities to our employees, including, but not limited to :

Medical, Dental, and Vision Insurance

Paid Annual Leave, Sick Leave

Flexible Spending Accounts

Retirement funds with matching contribution

Supplemental insurance policies, including legal, Life Insurance and AD&D among others

Work Perks program including discounted movie and theme park tickets among other great deals

Opportunities for further advancement within our organization

Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace.

For information about our employee benefits, please visit : Benefits - Sentara (sentaracareers.com)

Join our team! We are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, and growth!

To apply, please go to www.sentaracareers.com and use the following as your Keyword Search : JR-56397 .

Indeed

Monster

Talroo Health Plan

Healthcare, Health Plan, Call Center, MCO, Managed Care, Customer Service, Team Coordinator, Associates, Hybrid, Virginia Beach, VA, Virginia, Supervisor

Job Summary Responsible for the daily operations of the department to include being a resource for questions, assist with daily activities and maintain a well-trained, productive and service-oriented work group.

Also, responsible for performance monitoring and improvement efforts in support of division strategies specific to customer service, quality, and financial accuracy.

Supports the team by developing and maintaining strong, collaborative relationships with members, providers and internal business partners and identifies opportunities for improvement, recommends solutions, and implements recommendations to facilitate change.

In addition, serves as a role model for communication and teamwork between departments and divisions.Associate's Degree (or higher) preferred or a minimum of five years of related experience in lieu of education is required.

Qualifications : ALD - Associate's Level DegreeCall Center, Healthcare, Managed Care Skills Active Learning, Active Listening, Communication, Coordination, Critical Thinking, Judgment and Decision Making, Leadership, Mathematics, Mgmt of Staff Resources, Microsoft Access, Microsoft Excel, Microsoft Word, Monitoring, Operation and Control, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology / Computer, Time Management, Troubleshooting, WritingSentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce.

Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.

gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission to improve health every day, this is a tobacco-free environment.