Facilities Coordinator

What this job involves - The Facility Coordinator will provide support to the Site and Facility Manager with operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, occupancy services and proactively develop and maintain client relationships ensuring that expected service levels are achieved.

Service Delivery

Actively support an environment of teamwork, co-operation, performance excellence, and personal success.

Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.

Conduct data analysis on ticket trends, identifying patterns and insights.

Engage with ticket submitters to provide timely updates on the status and progress of their inquiries, ensuring client satisfaction and effective communication throughout the resolution process.

Identify opportunities for improved operation and service excellence, making recommendations for conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times and the provision of a safe workplace.

Schedule and manage repairs and maintenance, minor works and other work requests, tracking to completion.

Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.

Provide coordination and support events, meeting and conference facilities as required.

Update and maintain accurate records and official documentation for the site / s including web pages where any other activities to support JLL and / or operations, including, but not limited to : moves / reconfigurations, events, reception, and building operations.

Maintain and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety.

Client Relationship Management

Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.

Deliver an exceptional quality of service, as reflected by client feedback.

Coordinate site operations in accordance with all agreed policies, procedures and contract scope.

Finance Management / Cost Control / Profitability

Operational reporting, budgeting, financial systems and purchasing.

Identify and respond to any financial or budgeting related issues.

Ensure prompt and accurate management of purchase orders in finance systems.

Manage payments to vendors where applicable, using available systems, complying with relevant policies.

Seek ways to constantly reduce costs and improve operational standards.

Sound like you? To apply you need to have :

Prior experience in facilities, property management, hospitality or related field preferred.

Knowledgeable of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous.

Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical system) is advantageous.

Proficiency in a range of information technology tools and platforms.

Excellent communication, organization and problem solving skills.

Ability to work independently with little supervision and effectively deal with stressful situations.

Self-motivated; confident, energetic and flexible.

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