Service Advisor

Job Description

Job Description

Royal Moore Mazda Buick GMC Service Department is a well-established automotive dealership committed to delivering exceptional service to our customers.

We are currently seeking a knowledgeable and customer-oriented Service Advisor to join our team. If you have a passion for automobiles, excellent communication skills, and a desire to help customers with their service needs, we want to hear from you!

Key Responsibilities :

As a Service Advisor, you will be the bridge between our customers and our skilled technicians. Your responsibilities will include :

Greeting customers and listening to their service requests and concerns.

Conducting a thorough vehicle inspection and documenting issues accurately.

Communicating recommended services, repairs, and estimated costs to customers.

Assisting customers in making informed decisions about their vehicle maintenance and repair needs.

Coordinating service appointments and ensuring timely completion of work.

Providing exceptional customer service by keeping customers informed throughout the service process.

Handling customer inquiries, complaints, and requests with professionalism and efficiency.

Qualifications :

To excel in this role, you should meet the following qualifications :

Valid drivers license

Previous experience as a Service Advisor in an automotive dealership is preferred.

Strong customer service and interpersonal skills.

Excellent communication and active listening skills.

Proficiency in explaining technical information to customers in a clear and understandable manner.

Ability to work in a fast-paced environment and prioritize tasks effectively.

Knowledge of automotive systems and maintenance procedures is a plus.

Strong problem-solving abilities and attention to detail.

Benefits :

We offer a competitive salary based on your experience and expertise as a Service Advisor. Joining the Royal Moore Mazda Buick GMC Service Department team means being part of a supportive and collaborative environment.

Our benefits package includes :

Health, dental, and vision insurance.

Retirement savings plan with company match.

Ongoing training and development opportunities.

Employee discounts on vehicle purchases and services.

How to Apply :

If you have a passion for helping customers with their automotive service needs and want to be part of a dedicated team at Royal Moore Mazda Buick GMC, we encourage you to apply for the Service Advisor position.

Please submit your resume and a cover letter highlighting your relevant experience and why you're a strong fit for this role to dblodgett@royalmoore.com.

Join us in delivering exceptional service experiences to our valued customers and contribute to the success of Royal Moore Mazda Buick GMC Service Department!

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.