NPI Packaging Program Manager for Key Accounts

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey.

The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact.

With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Oversees the development and implementation of technical packaging projects / programs, utilizing technical packaging knowledge, that deliver pragmatic and integrated solutions and services to meet customer initiatives, product launches, process improvements and other strategies and objectives for the customer.

Maintain post-sale contact with customers in order to facilitate a positive and productive long-term relationship. Provide tactical support to sales and management, providing information regarding customer issues, needs and opportunities.

Enhance customer relationship by working closely with customer on new product and solution development utilizing technical packaging design for manufacturing knowledge.

• Utilize technical competency, relevant work experience, as well as comprehensive & diverse package engineering knowledge to generate valid creative solutions.
• Coordinate all packaging design related resources and activities : Account management, structural design, graphic design / premedia, package engineering, quality assurance, solution development, and logistics.
• Project Management : Responsible for executing work plans, managing deadlines, coordinating internal and external project activities and collaborating with cross-functional team members in the delivery of projects.
• Coordinate the overall packaging design schedule through creative development, design production and final delivery.
• Work strategically with clients on project planning requirements.
• Evaluate ongoing progress and status of projects, track progress against milestones, manage issue resolution and take corrective action as needed.
• Provide accurate and communication to project team on all business, creative, legal and technical requirements of a project.
• Communicate with business partners regarding the project status, issues, approvals, risks and other pertinent information.
• Resolve issues that may arise during production of customer products. Document all assumptions, dependencies, tasks and milestones.
• Coordinate the account management activities during and after the sale to enable the Sales representatives to focus on selling activities.

Respond to customer requests and inquiries regarding current and future work. May be the day-to-day liaison between the client and RR Donnelley’s Premedia, print production and distribution facilities as well as the RR Donnelley account team.

• Utilize package and print engineering knowledge to identify continuous improvement of existing printed items and opportunities to transition print programs to a digital application.
• Maintain accurate, complete, up-to-date customer files, in addition to detailed account history. Prepare and submit sales reports and documentation regarding results, opportunities and challenges in the sales territory.

Analyze reports and data to identify revenue and cost containment opportunities.

Assist in the implementation and execution of products and services. Consult with customers to understand business issues and goals, and works with customer to develop improved solutions to business needs.

Prepare summary reports for Sales Representative and Sales Management identifying customer needs and opportunity to secure new business.

• Develop and prepare sales product presentations for use on up-sell opportunity for the accounts managed and assist Sales with the development of sales collateral for new business opportunities.
• Assist sales in the preparation of RFPs and RFQs on the accounts managed.
• Maintain up to date knowledge of industry trends , new products, specifications, competitor strengths and weaknesses and communicates new information to Sales Representatives.
• May be involved in specific customer projects as assigned by sales management.
• Performs other related duties and participates in special projects as assigned

Qualifications

• Bachelor degree in Business, Packaging, Industrial, or Mechanical Engineering and 2-4 years of relevant work experience.
• Requires a solid understanding in the areas of Design, Print and Packaging, Supply Chain Management and Logistics processes.

Must have experience in Graphic Packaging Engineering.

Requires a solid understanding in the areas of Design, Print and Packaging, Supply Chain Management and Logistics processes.

Must have experience in Graphic Packaging Engineering.

• Project management experience required.
• Ability to apply broad work experience and knowledge when analyzing complex problems. Must be able consistently identify critical elements, variables and alternatives to develop solutions.
• Ability to organize and prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions.

Must be able to multi-task.

• Strong communication skills both written and verbal. Must have the ability to modify communication style both formal and informal to match the appropriate level of the audience targeted.
• Requires excellent business acumen and collaborative skills.
• Proven experience and ability to work with cross-functional, cross-divisional and international teams with specific emphasis on China based manufacturing.
• Must have experience working with Fortune 100 customers.
• Ability to work independently and a flex schedule to support the business and account requirements of customers and team members located in Europe and Asia.
• International Travel Required up to 25%.
• Additional job requirements may be listed on the staffing requisition

Additional Information

This is a salary plus incentive role. The salary range for this role at the time of hire is $103,400 to $169,900 / year plus incentive.

The pay range may be slightly lower or higher based on the geographic location of the hired employee and the salary may change or decrease over time.

The actual pay offered may vary based upon, but not limited to : education, skills, experience, proficiency, performance, shift and geographic location.

RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer / partner discounts.

All your information will be kept confidential according to EEO guidelines.