National Collection Specialist
Summary :
Under general direction of the Director of Credit & Collections, the Credit & Collections AR Specialist calls for maintaining accounts receivable records and resolving credit issues.
What you’ll do :
- Under the direction of the Director of Credit & Collections, monitors Accounts Receivable aging and identifies past due accounts.
- Contacts past due customers via phone and email daily.
- Resolves Billing and Customer Credit issues.
- Negotiates payment plans as needed.
- Maintains customer profiles and ensures accurate information received from sales team and forwarded to corporate for entry into the database.
- Obtains and emails requested POD’s and customer Credit Memo(s).
- Research and processes customer claims of invoice payment.
- Research and processes charge backs, returns, and NSF items.
- Answers AR phone / email inquiries and follows up.
- Under the direction of the Director of Credit & Collections provides guidance, as required, to the cash applications team for proper application of customer payment(s).
- Assists with special projects as required.
- Provide weekly reporting to Director of Credit & Collections
- Perform other job-related duties as assigned.
About you :
- Associates degree in accounting or comparable work experience
- 2 years of experience in accounts receivable, preferably in the food industry
- Organized and detailed.
- Ability to multitask.
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