CornerStone Staffing is hiring for Customer Service Representative in Tallahassee, FL
This vital role will provide customer service and problem resolution via inbound calls, outbound calls and / or email.
No previous experience required - APPLY TODAY!
Job Title : Customer Service Representative (Open Enrollment)
Location : Tallahassee, Florida ON-SITE*
Pay Rate : $16.50 / hourly
Schedule : Monday - Friday 8am - 6pm (must be flexible to work late, phone que must be complete before the team goes home)
Job Description :
This role is the Tier I position assisting customers with Benefits questions
Answers and greets customer s calls in a courteous, friendly, and professional manner using company script
Listens attentively to customer needs / concerns; demonstrate empathy
Clarify customer requirements; probe for and confirm understanding of requirements and / or problem as the first contact resolution.
Prepare and complete accurate work and update customer ticket / file via system.
Conduct correspondence with customers and team members.
Communicate effectively with individuals / team to ensure high quality and timely expedition of customer requests.
Other duties, as assigned by your immediate supervisor and / or manager
Ideal Candidate :
1+ year of Customer Service experience REQUIRED Retail / Call Center / Customer Service
Knowledge of basic computer operations - REQUIRED
Ability to demonstrate excellent customer service / support skills
Ability to demonstrate excellent written and oral communication skills
Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
Must have organizational skills, such as the ability to multi-task, set priorities and follow up in a timely manner
On-boarding Requirements :
High School Diploma or equivalent (GED)
Criminal Background & Drug Screening
2 verifiable employment references
Please read requirements carefully as we are prioritizing those that meet the requirements.