Technical Inside Sales Representative Job Summary
The Inside Sales Representative will work daily with customers to resolve their needs timely and efficiently. The position includes all facets of inside sales in product selection and quoting, customer service, shipping & return of goods, expediting and handling customer complaints.
This position supports & interacts with outside sales to drive growth.
Technical Inside Sales Representative Responsibilities
- Receives telephone requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers, original equipment manufacturers, and distributors
- Quotes products and services to customers, outside sales and entry into Dynamics 365.
- Aids customers and outside sales with the requirements and proper product selection
- Uses a computer & CRT to retrieve customer information, product stock status information, the status of purchase orders, delivery information and to make changes on customer purchase orders.
- Ensures that correct codes are used for retrieving and inputting information
- Works closely with production and Inventory Control regarding deliveries of scheduled shipments for non-stock items needed for customer orders.
- Satisfies customers with technical issues, delivery, expediting, returns and complaints
- Maintains files of active orders and posts activity such as change notices, scheduling changes, partial shipments, and credit changes.
- Prepares paperwork (original purchase order, copies of invoice, and return goods memo) to be given to accounting department for credit or debit to be issued
Technical Inside Sales Representative Position Requirements
- Bachelor's degree technical or business preferred
- Customer service personality
- 4+ years of customer service or sales experience valves and / or automation, (chemical oil or gas industry) preferred
- Mechanical / technical aptitude
- Proficient with MS Office (Outlook, Excel, Word, PowerPoint)
LI-DNI
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