Customer Care Representative

A company is looking for a Customer Care Representative I who will provide excellent customer service and support.

Key Responsibilities

Listen carefully to each customer with courtesy and patience

Troubleshoot and utilize resources to provide personalized solutions

Build customer relationships to earn loyalty and trust

Required Qualifications

One or more years of customer contact handling experience preferred

Proficiency with technology as a resource for problem-solving

Proven track record of meeting KPIs, metrics, and goals

Working knowledge of Microsoft Office

Flexible schedule with the ability to work assigned shifts and overtime as needed