Training Specialist

VirtualVocations
Coral Gables, Florida, United States
Full-time

A company is looking for a Training Specialist - Customer Support (Workplace).Key ResponsibilitiesDevelop and implement comprehensive training programs for customer support agentsConduct ongoing training needs analysis and audit agent interactions for performance improvementCreate and maintain knowledge base articles and training materials for the support teamRequired QualificationsExperience in designing and delivering training programsFamiliarity with various training methods, including virtual and e-learningAbility to conduct quality audits and provide constructive feedbackExperience in creating engaging training materials and documentationProficiency in using tools such as Google Workspace

21 hours ago
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