Guest Experience Specialist
Additional Information Part Time, Pay : $23.30 / hour
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Job Number 24136298
Job Category Rooms & Guest Services Operations
Location Residence Inn Cypress Los Alamitos, 4931 Katella Avenue, Los Alamitos, California, United States VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
POSITION SUMMARY
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique.
Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay.
Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a guest first mindset.
They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance;
reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education : High school diploma or G.E.D. equivalent.
Related Work Experience : No related work experience.
Supervisory Experience : No supervisory experience.
License or Certification : None
The pay range for this position is $23.30 to $23.30 per hour and may offer 401(k) plan, earned paid time off and / or sick leave, and other wellness benefits.
Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
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