We seek determined, self-driven individuals with a strong background in customer service, adept at crafting extraordinary customer journeys.
Placing our customers at the forefront has propelled our exponential growth in the past year.
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
We're actively scouting for a solutions-oriented Customer Service Representative to join our client’s team. The primary objective of this role is to enlighten customers about our products and services, guide them through purchases, and maintain ongoing communication to ensure utmost satisfaction.
We prioritize continual learning and personal development, providing robust support and accountability to uphold your standards and aspirations.
As an integral part of our team, your journey begins with a comprehensive 2-3 week training program covering :
- Nationally recognized customer service strategies
- In-depth insights into our products, services, and promotions
- Detailed instruction on compliance regulations
Your day-to-day responsibilities as a Customer Service Representative :
- Deliver exceptional customer experiences by understanding their needs, fostering open communication, and offering tailored product recommendations.
- Engage with customers in-person daily, embodying the highest levels of courtesy, professionalism, and empathy.
- Process new sales orders, manage account upgrades, and skillfully handle customer complaints to enhance satisfaction.
- Maintain a comprehensive knowledge base of our offerings and stay updated on industry developments.
- Participate in daily training sessions, virtual networking opportunities, and conference calls to enhance customer satisfaction, refine sales techniques, and streamline technical support.
- Potentially contribute to onboarding, training, and mentoring new employees based on your achievements and reputation within our organization and among clients.
Skills we seek in a Customer Service Representative :
- Empathy, patience, and consistency in handling diverse customer needs and personalities.
- Adaptability to navigate the dynamic nature of a people-centric role, embracing challenges with flexibility and a positive outlook.
- Clear, effective communication to ensure customers fully comprehend our offerings and services.
- Strong work ethic, distinguishing between efficiency and dedication to providing top-notch service.
- Acquiring knowledge to address customer inquiries adequately while being open about areas where further information may be required.
- Resilience to accept and learn from negative feedback, contributing to customer satisfaction and organizational growth.
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