Front Desk Agent
Location : Phoenix-Biltmore, AZ
Are you someone who enjoys connecting with clients / customers? Then this opportunity is for you! Serenity is seeking a Front Desk Agent for our Phoenix-Biltmore, AZ office;
to join our team and drive success within our clinic. The position is customer-focused, requiring excellent communication and interpersonal skills to provide exceptional experience for our clients.
Your attention to detail and proactive approach will contribute to a smooth and seamless client journey, leaving a lasting positive impression on everyone who visits our clinic.
Trigger Warning : Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.
Perks at Serenity
- Career Advancement Opportunity
- Competitive Wages
- Medical, Vision, and Dental Insurance (Serenity Covers 90% of your insurance premium)
- Paid Time Off
- 10 Major Holidays Off
- 401k
- Employee Referral Program
Responsibilities
- Update and verify customer information upon each visit.
- Help customers feel valued by creating rapport, remembering their names, their interests, and stories.
- Answer questions, address worries, respect boundaries, and be sensitive to each persons individual challenges.
- Ensure positive customer experience by providing support and compassion.
- Rotate through other various office tasks throughout the day.
Qualifications
- High School Diploma / GED.
- Excellent verbal and written communication, basic math skills.
- Proven ability to multitask in a fast-paced environment.
- 1+ year of full-time customer service experience, reception, or personal customer service industry.
About Serenity
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed.
With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Job : Full-time (3 13-hour shift)
Office Hours : Monday-Friday : 6 am-8 pm, Saturday : 7 am-7 pm
This position is contingent on successfully completing a criminal background check upon hire.
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