Skills
- Minimum of 2 years experience in customer service, insurance, benefits, marketing, sales, or related area, required, or Bachelor’s degree and 1 year of relevant experience
- Health care environment with third-party benefits verification experience preferred.
- Understanding of commercial insurance concepts including coverage policies, major medical benefits, knowledge of government and patient assistance programs, knowledge of and understanding of how to communicate information on health insurance, reimbursements, third-party terms, and medical terminology is preferred
- Ability to write routine reports and correspondence using computer applications. Excellent verbal skills and knowledge of medical terms.
- Ability to work efficiently in Microsoft Office, including the creation of spreadsheets in Excel and the ability to take notes via computer keyboard during telephone conversations.
- Skill in managing email correspondence and personal documentation of research.
- Focus on fundamental analytic and problem-solving skills.
- Excellent time management skills
- Strong professional customer service experience
- High level of attention to detail
- Be a critical thinker who is adaptable, and results-driven.
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