Director of Rooms
GUEST EXPERIENCE
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- Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals.
- Establish and implement procedures to ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival.
Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
RESPONSIBLE BUSINESS
Oversee front office and housekeeping departments, schedule, plan, and assign work, and develop and communicate departmental strategies and goals.
Communicate and enforce policies and procedures.
- Prepare and submit statistical, performance, and forecast analyses and reports as required.
- Schedule and regularly conduct routine inspections of the front office and public areas and guest rooms and corridors to ensure the appearance and cleanliness of such areas reflects highly on the hotel, brand, and Company.
Develop action plans to correct deficiencies.
- Establish par levels for supplies and equipment. Authorize requisitions to replenish shortages and other business supplies for daily business.
- Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.
- Ensure training and procedures are in place for PBX to serve as a central communications point during emergency / crisis situations and that relationships with local fire, police, and emergency personnel are developed and maintained.
- May serve as manager on duty as required.
- Perform other duties as assigned.
Job Type : Full-time
Pay : $70,000.00 - $75,000.00 per year
Schedule :Work Location : In person
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