Director of Property Management

Dwelling Place of Grand Rapids NPHC

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Job Description

Job Title : Director of Property Management

Department(s) : Property Management

Reports To : Chief Programs Officer

FLSA Status : Exempt

Approved By : Chief Operations Officer (COO)

Approved Date : June 7, 2024

Summary Directs, administers, and coordinates the Property activities of the organization in support of policies, goals, and objectives established by the Chief Executive Officer and the Board of Directors by performing the following duties personally or through directly supervised or other staff.

Will interface with Real Estate Development, Asset Management, and all departments with responsibilities for compliance and reporting to the CEO, board, investors, lenders, and governmental or philanthropic funding agencies.

Performs the duties in conjunction with or through other staff.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Guides and directs all aspects of property management in the development and operation of the organization's real estate operations.
• Directs the preparation of short-term and long-range plans and budgets based on broad corporate goals and growth objectives.
• Oversees property management staff who direct department activities that implement the organization's policies.
• Creates the structure and processes necessary to manage the organization's property management activities and its projected growth.

This includes but is not limited to the training and development of staff.

• Maintains a sound plan of corporate organization, establishing policies to ensure adequate property management development and to provide for capable management succession.
• Develops and installs procedures and controls to promote communication and adequate information flow within the organization, particularly as it relates to property management.
• Participates in the establishment and maintenance of a constructive blended management approach (integration between property management and support services) to housing across the Dwelling Place portfolio.
• Participates in the selection of appropriate computer hardware and software systems to assist in the smooth and efficient flow of information in property management functions.
• Establishes operating policies consistent with the organization's broad policies and objectives and ensures their execution.
• Evaluates the results of overall operations systematically and report these results to the Chief Programs Officer.
• Ensures that the responsibilities, authorities, and accountability of all property management subordinates are defined and understood.
• Ensures that all department activities are carried out in compliance with local, state, and federal regulations and laws governing business operations.
• Supports Real Estate Development and Asset Management in planning for new projects or the rehabilitation / re-syndication of existing projects.

Supervisory Responsibilities Directly supervises all Senior Property Management positions. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws and regulations.

Competencies To perform the job successfully, an individual should demonstrate the following competencies :

General Competency - To contribute to the Dwelling Place mission, each employee must possess skills beyond the technical requirements for the position.

An employee must also demonstrate the ability and capacity to work with others in a manner that fosters trust, cooperation and a positive team esprit de corps.

Marketing Skills - Achieves marketing goals; Overcomes objections with persuasion and persistence; Initiates new contacts;

Maintains customer satisfaction; Maintains records and promptly submits information.

• Use of Technology / Equipment - Demonstrates required proficiency in technology applications including property management software;
• Adapts to new technologies or equipment; Troubleshoots technological problems; Uses technology / equipment to increase productivity;

Keeps technical skills up to date.

Job Knowledge - Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; Keeps abreast of current developments;

Requires minimal supervision; Displays understanding of how job relates to others; Uses resources wisely.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions;

Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

• Managing People - Includes staff in planning, decision-making, facilitating, and process improvement; Takes responsibility for subordinates' activities;
• Makes self-available to staff; Provides regular performance feedback; Develops staff' skills and encourages growth; Solicits and applies customer feedback (internal and external);
• Fosters quality focus in others; Improves processes, products, and services; Continually works to improve leadership and supervisory skills;

Fosters cooperation and blended management; Defines team roles and responsibilities; Supports group problem solving; Acknowledges team accomplishments.

Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue;

Conserves organizational resources.

• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation;

Able to deal with frequent change, delays, or unexpected events.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Looks for and takes advantage of opportunities;

Asks for and offers help when needed.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or Experience Bachelor's degree preferred and / or four or more years related experience and / or training.

Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Ability to write reports, business correspondence, and procedure manuals. Ability to effectively communicate, present information, and respond to questions. Bilingual preferred.

Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

Ability to apply concepts of basic algebra and geometry.

Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills To perform this job successfully, an individual should have knowledge of Property Management Software; Database software;

Internet software; Microsoft Office, particularly Excel, Outlook, PowerPoint, and Word.

Professional Licenses, Certificates, and Registrations Valid Michigan Driver's License; Michigan Real Estate Salesperson's License;

Certified Property Manager (CPM)

Other Qualifications Must be willing to work occasional evenings and weekends as needed to complete the requirements of the position.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is frequently required to walk and sit.

The employee is occasionally required to use hands to finger, handle, or feel and taste or smell. The employee must regularly lift and / or move up to 10 pounds and occasionally lift and / or move up to 25 pounds.

Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is occasionally exposed to wet and / or humid conditions and outside weather conditions.

The noise level in the work environment is usually quiet.

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