Provider Services Specialist

Job Description

Job Description

The Early Learning Coalition of Palm Beach County is looking for a Provider Services Specialist (Bilingual Spanish) to join our team!

WHO WE ARE :

The Early Learning Coalition of Palm Beach County, Inc. strives to ensure that children and their families have access to high-quality, affordable early learning programs and services in our community. We are a local 501(c)(3) nonprofit organization dedicated to building a community-wide committment to ensure that every child is ready to succeed in school and life through comprehensive, high-quality early learning environments.

SUMMARY :

The Provider Services Specialist is responsible to accurately perform program tasks and provide technical support to all Coalition clients accessing the provider portal. The Specialist will perform verification of information to maintain database(s) for Coalition services and is responsible for the entry, accuracy, efficiency, and retrieval of processed data. This position requires a candidate who is Bilingual and able to read, write and speak in English and Spanish proficiently.

HOURS :

This is a full-time position, and business hours at the Boynton location is Monday through Friday 8 : 30 am to 5 : 00 pm. Longer hours, evenings, and weekends may be necessary on occasion.

PAY RATE : up to $22.80 per hour commensurate with experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Supports the implementation and maintenance of the provider portal and / or any data system utilized for Coalition client and program services for the School Readiness, Voluntary Prekindergarten, CSC Scholarship and Child Care Resource & Referral (CCR&R) programs.
• Responsible for the day-to-day management of Coalition provider contracts for School Readiness, Voluntary Prekindergarten, and CSC Scholarship programs.
• Responsible for communicating with providers regarding expiring documents, updating provider files, tracking received documents, and ensuring compliance with provider agreements before Coalition execution.
• Develops expertise in knowledge of program and contract requirements. Research and is knowledgeable of regulations, guidelines and standards for State, Federal and locally funded programs.
• Inputs and assures quality and integrity of data entered in the Statewide Data System, provider portal or any data system utilized for Coalition client and program services.
• Utilize the Exchange Hub platform to process and review applications.
• Handle incoming and outgoing phone calls, emails, and chat messages to assist providers and address inquiries.

EDUCATION AND / OR EXPERIENCE :

Link to full job description : https : / / elcpalmbeach.box.com / s / audam3fhjxbb5ks85a2hciqo15cdrb7f

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