Description : Job Summary : Schedule coordinated medical and surgical procedures and diagnostic testing involving more than one service, test or provider.
Manage the coordinated appointing process and serve as a communication link between patients, affected departments and the practice team.
Update patient contact information, ensuring HIPAA compliance, and verify financial information. Provide customer service and manage expectations of patients and staff.
Manage block time for surgical and procedural clinics and complete clerical duties and medical forms required. Provide routine patient instruction.
Essential Responsibilities : Scheduling : Scheduling of patient appointments, procedural and / or diagnostic / surgery dates that require coordination of multiple providers, services and / or facilities.
Coordinates and / or completes all associated forms / surgical packets necessary for the procedure(s) and assures appropriate disposition.
Provides routine patient instructions. Updates computer systems and or white boards with the pertinent information. Communicates effectively with patients, the practice team and related departments both internally and externally.
Provides initial financial screening and refers patient to the business office or financial counselor if required. Works with the financial counselor to assure all services are covered and / or financial agreements are in place.
Assures referrals are placed through computerized systems in a timely manner. Coordinates with RMS and business office to assure all referrals requiring pre-authorizations are processed prior to procedures being scheduled.
Provides excellent customer service through prompt phone and in-clinic response management. Provides clear instructions, maps and other supportive documents to patients.
Acts as a single point of contact for questions and routes to appropriate clinician.Performs other clerical duties as assigned.
Basic Qualifications : Experience Minimum three (3) years of clerical / administrative health care experience and attention to detail.
Education High School Diploma or General Education Development (GED) required. License, Certification, Registration N / A Additional Requirements : Prior use of computer applications with demonstrated expertise in time management and customer service.
Excellent customer service and phone management skills, excellent organization skills, multi-tasking skills, high level communication / problem-solving skills, working knowledge of medical terminology, computer keyboard (Microsoft Office, and relational data bases).
Understanding of medical coverage and financing issues.Multi step scheduling skills. Preferred Qualifications : Experience in surgical and / or procedural scheduling.
Experience as an LPN, nursing assistant or medical assistant.Associates degree in health related field. Primary Location : Washington,Seattle,Capitol Hill Main Building Scheduled Weekly Hours : 40 Shift : Day Workdays : Mon, Tue, Wed, Thu, Fri Working Hours Start : 08 : 00 AM Working Hours End : 05 : 00 PM Job Schedule : Full-time Job Type : Standard Employee Status : Regular Employee Group / Union Affiliation : J04OPEIUOPEIU East and West Job Level : Individual Contributor Department : Renton Admin Glacier - Nurse Admin-Perioperative Supp - 1130 Pay Range : $21.
31 - $26.1 / hour The ranges posted above reflect the location in the job posting. The salary range may vary if you reside in a different location or state than the location posted.
Travel : No At Kaiser Permanente, equity, inclusion and diversity are inextricably linked to our mission, and we aim to make it a part of everything we do.
We know that having a diverse and inclusive workforce makes Kaiser Permanente a better place to receive health care, a more supportive partner in our communities we serve, and a more fulfilling place to work.
Working at Kaiser Permanente means that you agree to and abide by our commitment to equity and our expectation that we all work together to create an inclusive work environment focused on a sense of belonging and wellbeing.
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.
Submit Interest Load More