National Sales Support & Account Manager

Description

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Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services and applicants like you make it all possible.

To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success.

With us, you’ll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Job Summary

This position will support National Sales Leadership with National Sales special projects & initiative management and logistics approximately 50% of the time.

This role will function as a National Sales account manager for specific National Sales Accounts, which will account for approximately 50% of their working hours.

This position will report to the leader of Account Management within the National Sales organization with a dotted line responsibility to the SVP and VP of National Sales.

Duties And Responsibilities

• Support National Sales Leadership with the included but not limited to duties responsibilities (50%) :
• Special project management of national sales initiatives as assigned
• Cross functional meeting support including scheduling, documentation, follow up action
• Special event planning, implementation, logistics, communications
• Sales reporting as assigned
• Sales exceptions tracking and follow up actions required
• Customer appreciation program management, such as holiday recognition
• Assist with the cross functional distribution of restricted sales address list
• National Account Management for assigned accounts including but not limited to (50%) :
• Be the first point of escalation for the Account Management team for assigned accounts
• Review existing contracted services and ensure customer has copies of contracts, circuit ID’s, and key personnel contact info including NOC, billing, and care
• Actively manage upcoming contract expirations and track / report renewal success rate
• Serve as primary contact and key point of escalation for post-sale issues that arise and own communication link to customer through final resolution
• Serve as key stakeholder and in collaboration with sales rep to help as needed for installation updates and general customer follow up
• Provide periodic updates to leadership detailing best practices on customer experience initiatives needed to guarantee positive outcomes for customer and Astound.
• Quarterly and / or periodic travel within footprint for customer meetings.
• Other duties as assigned

Requirements / Qualifications

• Education : 2-4 year college degree or equivalent experience
• Experience : Minimum 5 years of telecommunications related experience in a similar role supporting Carrier, Cellular, Media, or similar customers

Required Qualifications

• Expert familiarity in reviewing complex legal documents; including master service agreements, service level agreements, and non-disclosure agreements.
• Demonstrated success in telecommunications, including strategic and large business customers, especially Carrier, Cellular and Media customers and services.
• Strong ability to communicate at all levels within an organization
• Experience in account planning including account profiling, account positioning strategy, customer needs analysis, sales opportunity development, service improvement planning, and long range account management strategies
• Professional business acumen in reporting and database use
• Operational understanding of telecommunications ordering, provisioning, and billing processes
• Strong skills necessary for decision making and maintaining customer retention
• Strong interpersonal skills
• Very strong, at minimum intermediate level of Microsoft software including Excel, PowerPoint, Word
• Must possess time management and problem solving skills, be able to multi-task, and prioritize.
• Must possess a high sense of urgency, be detail oriented, and analytical.
• Must possess the ability to make decisions confidently based on analysis of available information and impact on business operations.
• Must possess the ability to take ownership of a problem and move toward closure and anticipate future needs or events and work to identify alternative / contingency plans.

We're Proud To Offer a Comprehensive Benefits Package Including

• 401k retirement plan, with employer match
• Insurance options including : medical, dental, vision, life and STD insurance
• Paid Time Off / Vacation : Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday : 40 hours per year
• Paid Holidays : 7 days per year
• Paid Sick Leave : Astound allows a number of paid sick hours per calendar year and varies based on state and / or local laws
• Tuition reimbursement program
• Employee discount program
• Benefits listed above are for regular full-time positions

The base salary range in WA, OR, and CA for this position is $70,000-$100,000, plus opportunities for bonus, benefits and commission, if applicable.

The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities.

It is specific to WA, OR and CA and may not be applicable to other locations.

Our Mission Statement

• Take care of our customers
• Take care of each other
• Do what we say we are going to do
• Have fun

Diverse Workforce / EEO

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered.

Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law.

We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

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