Manager, Team Member Relations

About Grainger

As a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom, We Keep the World Working® by serving more than 4.

5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.

5 billion, we are dedicated to providing value for customers, fostering an engaging culture for team members, and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe.

As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified™ company, we are looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Details

The Manager, Team Member Relations provides leadership to a team of Team Member Relations Specialists who support administration of corrective action, review of corrective action documentation and conduct regular data reporting and analysis to support the department.

The Manager, Team Member Relations will be responsible for proactive and responsive approaches to team member relations issues that support a positive and productive work environment aligned with the culture of the company.

This position ensures compliance with all relevant country laws, regulations, policies, and practices. The Manager, Team Member Relations will assist or take lead in the development of training, tools, templates, processes, and reference materials, or other projects to support the Team Member Relations department.

This position is Hybrid requiring 50% of time onsite at the Lake Forest, IL Headquarters.

You Will

• Build and lead a team of Team Member Relations Specialists that support policy management, conduct violations, non-exempt corrective action, etc.
• Reports to the Sr. Manager, TM Relations
• Establish and drive Standards of Excellence for key team member relations processes regionally and globally.
• Work with team members and their managers to understand perspectives and to guide toward resolution of conflict or issues
• Recommends corrective actions, people practices, and process improvements to drive sustainable, integrated improvements in overall team member experience
• Consults or leads difficult or complex team member relations issues, such as Performance Management issues, including PIPs, exit strategies and involuntary separations
• Oversees Case Management tools for documentation and effectively manage complex investigations to mitigate risk
• Analyzes data / metrics for themes, trends and root cause identification. Share findings with key partners.
• Create summaries and other documents related to the ER function. Oversee and participate in project work as needed to include training, facilitation of classes, research, and other projects that support the business.

You Have

• Five plus years of HR experience.
• In-depth knowledge of labor laws, regulations, and best practices.
• Strong leadership skills, including coaching & developing high performing teams.
• Strong positive employee relations skills, problem solving skills, including conflict resolution skills.
• Excellent negotiation, communication, interpersonal skills, organization, and analytical capabilities.
• Proven experience owning strategic initiatives, managing multiple priorities, and implementing change management.

Rewards and Benefits

With benefits starting day one, our programs provide choice and flexibility to meet team members' individual needs. Check out the highlights below and review all our benefits at GraingerTotalRewards.com.

• Medical, dental, vision, life, and pet insurance plans and six free sessions each year with a licensed therapist to support your emotional wellbeing.
• Six percent company contribution to a 401(k) Retirement Savings Plan each pay period, no match required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

DEI Statement

Grainger is an equal opportunity / affirmative action employer. We provide equal employment opportunities regardless of race, color, national origin, sex, sexual orientation, gender identity or expression, religion, age, disability status, veteran status, or any other protected characteristic.

Our commitment to inclusivity includes offering reasonable accommodations during the hiring process. If you require an accommodation during interviews, please let us know and we will provide the appropriate assistance.