Lead Business Execution Consultant - CMS Change Management Governance and Oversight (Quality)

About this role :

Wells Fargo is seeking a highly skilled Lead Business Execution Consultant (BEC) to be part of the Cards & Merchant Services (CMS) Change Management Governance and Oversight team.

As the Lead BEC, you will be responsible for driving the successful implementation of business strategies and initiatives within our organization.

You will work closely with stakeholders to ensure alignment and execution of change management processes.

If you have a passion for driving strategic initiatives, fostering partnerships, and ensuring quality control within change management processes, we invite you to apply for the position of Lead Business Execution Consultant.

Join us in making a difference and driving positive change within our organization.

In this role, you will :

• Establish working partnerships with CMS Change Management team, Consumer Lending Shared Services (CLSS) team, and functional business groups.
• Lead the development of the CMS Change Management Governance and Oversight framework.
• Draft and manage quality control and quality monitoring documentation, including control procedures, test scripts, quality scorecards, and reporting.
• Lead root cause analysis discussions and develop action plans based on findings.
• Develop presentations and communication materials to share quality testing results.
• Identify business groups with quality scores below threshold and create action plans for improvement.
• Partner with Consumer Lending Governance and Oversight to align with Enterprise and Consumer Lending Change Management policies and procedures.
• Drive adoption of Change Management processes and tools within CMS business groups.
• Lead cross-functional teams to strategize, plan, and execute programs, services, and initiatives.
• Ensure accountability for initiatives, limit risk exposure, and create efficiencies where appropriate.
• Review and assess the effectiveness of support functions and business performance.
• Review strategic approaches and effectiveness of support function and business performance.
• Perform assessments through fact finding and data requiring creative approaches to solving complex issues and develop appropriate solutions or recommendations.
• Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans.
• Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives.
• Influence, guide and lead less experienced Strategy and Execution staff within the group.

If you have a passion for driving strategic initiatives, fostering partnerships, and ensuring quality control within change management processes, we invite you to apply for the position of Lead Business Execution Consultant.

Join us in making a difference and driving positive change within our organization.

Required Qualifications :

5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

Desired Qualifications :

• Proven experience in business execution consulting, change management, and quality control / monitoring
• Knowledge of Change Management processes, procedures, and tools
• Familiarity with quality testing methodologies and reporting
• Experience utilizing various testing tools and systems, such as Indigo, SharePoint lists, etc
• Experience writing business procedures and control procedures
• Experience in developing and implementing action plans based on root cause analysis
• Operations experience within credit card or merchant services developing procedures and controls
• Strong leadership, communication, and interpersonal skills
• Ability to work collaboratively with cross-functional teams and stakeholders.
• Strategic thinking and analytical skills
• Effective communication - written and verbal
• Experience in agile (product delivery) and waterfall (project delivery)
• MS Excel, Word, PowerPoint, etc
• Familiarity working in Teams, Confluence, and other collaboration tools

Job Expectations :

• Willingness to work on-site at stated location on the job opening.
• This role offers a hybrid work schedule.
• Ability to travel up to 10% of the time.
• This position is not eligible for Visa sponsorship.

Posting locations :

2200 Concord Pike, Wilmington, DE

550 S Tryon, Charlotte, NC

1525 W WT Harris Blvd, NC

800 S Jordan Creek Pkwy, West Des Moines, IA

Required location(s) listed above. Relocation assistance is not available for this position

Salary will vary based on work location.

Actual salary is determined by location, experience and qualifications of the job.

Posting End Date : 20 Oct 2024

20 Oct 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada : Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.