We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further Haemonetics is your employer of choice.
Job Details
This position is responsible for driving revenue and sales growth; thought the effective management of Operational Training;
Special Projects; Field Service Engineering Groups; and Application Subject Matter Experts across geographies.
Accountable to lead comprehensive customer solutions including) as well as technical services and field service.
Drive strategic collaboration cross functionally to ensure timely, appropriate implementation of processes as well as solid understanding of customer activity to enhance sales results and meet global customers’ needs.
Advocate and act as the voice of the customer within the Global Commercial Plasma and Blood Center organization in support of global customer product requirements.
Identify and drive implementation of effective product and field management to ensure best profitability approach for HAE and best customer experience.
Work cross functionally with supply chain and quality global teams to provide guidance on planning, reporting, fleet management, and contract administration as well as to increase best in class service on product platform.
Job Responsibilities
Lead comprehensive customer solutions including customer implementations, validation and training as well as technical services, field service, and supporting vendor relationships, to ensure successful product utilization and driving increased revenue to achieve sales results.
Partners with global sales teams and key customers to ensure staff effectively analyzes new and existing account potential, specifically for the expansion or growth for the introduction of new technology or programs to the account.
Review and approve as needed customized implementation plans that maximize identified customer opportunity including needs for customer site specific implementation plans based on an analysis of customer market size and potential
Drive service operations global teams to ensure a focus on key strategic & tactical objectives to enhance efficiency of the organization and to foster customer success with product implementation and application knowledge
Collaborate with global Sales, Marketing, Quality, R&D and Manufacturing Leadership to ensure the appropriate strategic plans are set, as well as the implementation plans, resourcing plans to achieve objectives.
Leads and participates in strategic & complex projects that will result in enhanced system capabilities & products quality, process enhancements, and cost effectiveness, and implementation of new sales operations strategies to achieve significant business performance and customer satisfaction.
Responsible for people management, from talent identification; recruitment; and ensuring staff competency and maintenance of technical proficiency.
Through personal development planning and training.
Ensure team delivers revenue, organizational and team goals. Ensures resource capacity is optimized to deliver on annual goals and customer expectations.
Proactively manages hurdles (internally or externally driven) to prevent any revenue and resource interruptions.
Directly responsible for overseeing the technical delivery and servicing requirements of our product lines to our customers in order to ensure world class customer experience, achieve revenue targets and goals of Haemonetics products and services for the region.
Education & Experience
Master's Degree - Science, Nursing, or Medical Technology
10+ years - Leading large teams in matrix, complex environments, responsible experience in driving sales results & Commercial Operations groups acquired in the Medical Device industry
3-5 years - Experience in driving change management, business process re-engineering
Prior Product Launch Experience and Commercial Plasma or Blood Center Experience preferred
Prior management of Service Organization
Skillsets
Successful management of complex projects at a global level to successful completion
Demonstrated problem solving skills
Strong leadership - proven track record to effectively empower teams, influence across a matrix and drive collaboration.
Ability to effectively communicate and manage in through challenges in an agile, complex environment
Ability to collaborate effectively with both technical and non-technical resources across all levels of an organization, both internally and externally
Ability to manage / prioritize multiple projects and adapt to a changing, fast-paced environment.
Must be highly analytical; possess strong interpersonal skills including influencing, negotiation, and teamwork skills.
Team oriented approach, strong interpersonal capabilities with ability to work cross-functionally with other leaders.
Demonstrated ability to work effectively across organizational and functional boundaries.
Excellent oral and written communication and presentation skills.
Associate Medical Director- - Office of Clinical Affairs
The Associate Medical Director (AMD), under the direction of the Director of the Office of Clinical Affairs (OCA) or his/her designee, is responsible for providing clinical expertise to OCA and EOHHS program staff. Assist the Director of OCA or his/her designee in the identification and implementati...
Executive Director of Clinical Development Data and Digital Health Strategy
The Executive Director of Clinical Development Data and Digital Health Strategy is a transformative leadership role responsible for developing and executing a comprehensive clinical development data, business application and digital health strategy, enabling operational efficiency and the successfu...
Senior Medical Director, Clinical Development, Head of Movement Disorders
You will be responsible for guiding our dedicated team of medical professionals and clinical scientists, shaping the clinical development plans, and driving forward the movement disorder drug development programs and strategy from early-stage research to market as well as providing input to the broa...
Associate Medical Director- - Office of Clinical Affairs
The Associate Medical Director (AMD), under the direction of the Director of the Office of Clinical Affairs (OCA) or his/her designee, is responsible for providing clinical expertise to OCA and EOHHS program staff. Assist the Director of OCA or his/her designee in the identification and implementati...
Experienced Urgent Care Nurse Practitioner for Director of Clinical Operations – Boston suburbs
Seeking an experienced Nurse Practitioner to serve as Director of Clinical Operations for an Urgent Care Center. Clinical and administrative position. Acts as a liaison and facilitator between the urgent care center and the hospitals in addition to clinical duties. Disseminates all clinical protocol...
Clinical Director of Stacy Kirkpatrick House
In collaboration with the Site Director of Stacy Kirkpatrick House, the Clinical Director will provide direct patient care, on-site oversight and leadership of SKH clinical staff and registered nurses including, management of human, fiscal and other resources and maintenance of professional collabor...
Director of New Business Onboarding and Implementation
As the Director of New Business Onboarding and Implementation, you’ll lead a team of New Business Implementation Managers responsible for onboarding new client relationships. As the Director of New Business Onboarding and Implementation, your responsibilities will include but not limited to the foll...
Head of Implementation (Senior Director)
Demonstrable understanding of the economics of implementations and how to make them profitable. Overseeing creation and continued improvements of materials for roll out implementation for users - could involve user training programs, new pillars of platform, new business initiatives. Through working...
Senior Director of IT, Clinical Development Systems
The Director of IT, Clinical Development Systems (Hybrid) will:. Strong level of knowledge of the work performed within the Clinical Development functions, including the ability to effectively collaborate with functional stakeholders on their terms. Own all systems supporting clinical development, r...
Clinical Director of Stacy Kirkpatrick House
In collaboration with the Site Director of Stacy Kirkpatrick House, the Clinical Director will provide direct patient care, on-site oversight and leadership of SKH clinical staff and registered nurses including,. BHCHP is seeking a talented Clinical Director to manage the clinical operations of the ...