Job Description :
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone.
We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description :
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF).
Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards.
Job expectations include reviewing and revising our current processes / procedures within the LOB, as well as collaborating with business partners on upcoming projects to generate and implement new ideas.
Responsibilities :
- Oversees the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
- Performs QA activities including executing on controls, managing cases, and reporting results
- Executes initiatives by identifying areas of potential testing automation, procedural updates, thematic trends, test script updates, and coaching opportunities to enhance QA program success
- Supports the overall management of and research required for regulatory exams, internal audits, and other monitoring and inspection reviews and evaluates data and information relevant to inspection metrics to support governance activities for dashboard reporting
Required Qualifications :
- 2+ years Collections experience
- 2+ years Business control environment expertise / experience or operational management experience
- Strong working knowledge of Word, Excel, PowerPoint, and SharePoint
- Demonstrated ability to build partnerships and work with multiple partners
- Ability to analyze data and trends to support performance enablement
- Effective organizational and time management skills
Desired Qualifications :
Experience in Secured Collections (Mortgage and Consumer Vehicle Lending)
Skills :
- Controls Management
- Issue Management
- Monitoring, Surveillance, and Testing
- Quality Assurance
- Risk Management
- Analytical Thinking
- Attention to Detail
- Critical Thinking
- Problem Solving
- Written Communications
- Decision Making
- Innovative Thinking
- Prioritization
- Recording / Organizing Information
- Research
Shift :
1st shift (United States of America)
Hours Per Week :
Sr Business Control Specialist - Global Operations
Business Control Specialist will be heavily involved in problem solving and process improvement activity. This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Job expectations...
Sr. Analyst, Business Control & Risk Management, Florham Park, NJ
Internal Control Testing: Implement and maintain internal control testing and control effectiveness monitoring in the Business Line. Adherence to Risk Frameworks, Policies, and Standards: Assist with Business Line awareness of and adherence to risk frameworks, policies, and standards through interna...
CONSUMER & SMALL BUSINESS - Sr. Business Control Specialist
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Job expectations include monitoring and testing controls and implementing quality assurance and quality control processes ...
Business Risk and Control Sr Group Manager - C15 - JERSEY CITY
Build a strong controls partnership with other controls functions, lines of defense, technology and businesses. Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. This role directly reports to Controls Lead for Services, Mark...
Sr. Business Control Specialist - Remediation Team
This job is responsible for driving and executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Implements optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts. Suppor...
Sr Specialist Business Analyst
Customer plays a critical part in industry innovation when it comes to Immediate, Digital, and Tokenized payments, and the Immediate Payments Business Analysis team is seeking an experienced Business Analyst who has worked in the financial services industry and possesses in-depth knowledge of paymen...
Sr Document Controls Specialist
Establishes (within corporate or client guidelines) the document controls strategy, systems, and policies and procedures including but not limited to the authoring, approval, publishing, version control and archiving of all project or program related documents. Manages and audits document control pr...
Business Risk and Control Sr Group Manager - C15 - JERSEY CITY
Build a strong controls partnership with other controls functions, lines of defense, technology and businesses. Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. This role directly reports to Controls Lead for Services, Mark...
Sr. Analyst, Business Control & Risk Management, Florham Park, NJ
Internal Control Testing: Implement and maintain internal control testing and control effectiveness monitoring in the Business Line. Analyst, Business Control & Risk Management, Florham Park, NJSr. Adherence to Risk Frameworks, Policies, and Standards: Assist with Business Line awareness of and adhe...
Records and Data Entry Specialist
Reporting to the Executive Director of Operations and Analytics, this position is responsible for: entering and maintaining confidential biographical and demographic information on individuals and organizations in the Development & Alumni Relations offices' database system/CRM; maintaining the integ...