Home Care Lead Service Coordinator

Job Description

Job Description

To apply via text, text 6527 to 334-518-4376.

Position Summary : This position is responsible for coordinating administrative business and other operational such as, but not limited to, HR, Payroll, A / P, scheduling direct service staff and resolving client issues in conjunction with the Branch Manager.

The Lead Service Coordinator will work directly with management, provide leadership, support, training and coverage to front end staff.

Hours : Full Time : Monday through Friday 8 am - 5 pm. 2-3 Saturdays per year and OT as needed.

Location : In office : 2333-2341 W. 95th Street Bldg. C, Suite 2 Chicago IL

At Addus we offer our team the best :

• Medical, Dental and Vision Benefits
• Continued Education
• Company matched 401K
• Daily Pay
• Monthly Bonus
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

Essential Duties :

• Answers phones, document detailed messages and direct all messages to appropriate parties
• Ensures chart prep for all new clients, doctor visits, follow ups and preoperative visits are updated
• Schedule appointments, accurately and efficiently
• Assist in coordination of care- booking / scheduling tests / specialist appointments as needed
• Back up for other positions in the front office
• Knowledge of opening and closing of the office
• Monitor staff for position covered at all times
• Notify supervisor of supplies to be ordered
• Explain office policies to patients as needed
• Reconcile daily activity report, balance day sheet
• Process patient authorizations for treatment and consultations
• Check all insurance for accuracy, make necessary phone calls
• Assist with distribution of incoming faxes. Scan incoming documents into EMR
• Serve as a role model for customer service and mentor support staff
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

Performance Responsibilities :

• Maintains positive internal and external customer service relationships
• Maintains open lines of communication
• Plans and organizes work effectively and ensures its completion
• Meets all productivity requirements
• Demonstrates team behavior and promotes a team-oriented environment
• Actively participates in continuous quality improvement
• Represents the organization professionally at all times

Position Requirements & Competencies :

• Bachelor’s degree in related field.
• 3 plus years of Health Care experience required.
• Strong communication skills and interpersonal skills
• Valid driver’s license and proof of insurance is required
• Excellent Organization and Time-Management skills are required
• Excellent Communication and Grammar skills
• Computer proficiency MS Office and experience with medical software
• Able to prioritize workload while remaining flexible

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

To apply via text, text 6527 to 334-518-4376.

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