Senior Project Manager - Airport Dimensions

We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.

2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557

Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.

Airport Dimensions is part of Collinson, acknowledged as a global leader in customer benefits and loyalty.

Collinson has been enhancing the airport experience for over 30 years, with access to lounges, retail, dining, and spa experiences, offers and more.

Creators of the world’s largest lounge membership program, Priority Pass provides access to an extensive global lounge and partner network.

Using their expertise and products to craft customer experiences. Collinson’s range of services helps global brands acquire, engage, and retain choice-rich customers.

Airport Dimensions want travelers to value their time at the airport. They continuously seek ways to open new dimensions in customer engagement - using a mix of enriching physical experiences and innovative digital services.

From comfortable lounges to restful sleep pods, from convenient food ordering to contactless collection of duty free, Airport Dimensions help improve the travel experience while critically helping airports maximize non-aeronautical revenue opportunities, retain airlines, and become more competitive.

Airport Dimensions has a rapid growing network of locations at the world’s leading airports across the United States, United Kingdom and Middle East.

Under our brands The Club, Club Aspire, Chase Sapphire Lounge® by The Club, No 1 Lounges and sleep ’n fly, Airport Dimensions provides award-winning hospitality services tailored to the specific needs of passengers and has developed value-added experiences for over 50 airport and airline partners.

What does an Senior Project Manager do?

Airport Dimensions is looking for an experienced Senior Project Manager . This critical position will be responsible for leading teams to deliver new airport lounges in partnership with a large corporate entity.

The Senior Project Manager will build, monitor, and track complete project plans across multiple teams of stakeholders, to include issue and risk management and project change control processes.

With a thorough understanding and deployment of project management disciplines, the main objective is to ensure projects are completed on-time, within specific budget, and meets or exceeds the expectations of key stakeholders.

Key influencer to follow and contribute to current and future Project Management processes and procedures and incorporates improvements as needed.

Leads and collaborates effectively with different stakeholder workstreams in project statuses, project reporting, and communications to Senior Leadership.

What You'll do?

• Provide leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones.
• Full project life cycle ownership : successful project delivery will include full implementation from initiation to project close-down for multiple projects simultaneously.
• Report on project success criteria results, metrics, test and deployment management activities.
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence.
• Participate in establishing practices, templates, policies, tools, and partnerships to expand and mature these capabilities for the organization.
• Prepare estimates and detailed project plan for all phases of the project.
• Manage the day-to-day project activities and chairs the project management stakeholder meetings.
• Monitor project performance and proactively identifies issues and risks.
• Provide status reporting regarding project milestones, deliverable, dependencies, risks, and issues, communicating across leadership.
• Understand interdependencies between technology, operations and business needs.
• Manage project scope and changes.
• Act as an internal quality control check for the project.
• Support formal / informal schedules to manage the engagement contract.
• Develop and manage all aspects of project and program engagement from planning, external vendor relationships, communications, resources, budget, change, risks and issues.
• Set and continually manage project and program expectations while delegating and managing deliverable with team members and stakeholders.
• Monitor, track, and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables.
• Develop and deliver progress reports, proposals, requirements documentation and presentations to various audiences, including project team, sponsors, and key stakeholders.
• Determine the frequency and content of status reports from the project team, analyze results and troubleshoot problem areas.
• Ensure that projects are proceeding according to scope, schedule, budget and quality standards.

What You'll Need?

• 6+ years of prior Project Management experience.
• Excellent organization, communication, and multitasking skills.
• Prior airport construction, operations, lounge experience.
• Proficient in leading multiple projects across multiple functional workstream and vendors.
• Extensive understanding of project management principles, methods, and techniques.
• Experience to improve, change or adapt existing processes as we move through a phase of rapid growth.
• Excellent experience in SDLC Methodologies, Agile, SCRUM, SDLC / Waterfall.
• Strong leadership and motivational skills including the ability to lead up, across and down multiple business and technology organizations.
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence.
• Build and maintain relationships by engaging business leaders to establish credibility, solve problems, build consensus, and achieve objectives.
• Excellent leadership, communication (written, verbal and presentation) and interpersonal skills.
• Self-motivated, decisive, with the ability to adapt to change and competing demands.
• Tools : MS Project, Excel, Word, and PowerPoint; Smartsheet PMO tool or equivalent project management scheduling tool.
• Experience in successfully leading projects and programs to on-time, on-schedule and within budget close.
• Experience leading, motivating and managing various project and program team sizes, including internal and external resources, while holding team accountable for performance.
• Experience working both independently and, in a team,-oriented, collaborative environment.
• Flexible with proven ability to conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

Essential :

• 6+ years proven Project Management experience
• Ability to travel as needed (estimate 10% annually).
• Ability to work in-office (Plano or Irving) 2 3 days a week.
• Ability to effectively work remotely.
• Must be authorized to work in the U.S.

Desirable :

• Bachelor's Degree in appropriate field of study or equivalent work experience
• Familiarity with airport transportation industry, lounge programs, and operations.
• Certificate Associate in Project Management (CAPM)
• Project Management Professional (PMP) Certification
• Experience working in Smartsheet PMO tool.

You can look forward to a competitive salary and benefit plan including but not limited to :

• 100% employer paid medical, dental, life & LTD insurance for employees
• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months
• Supplemental Insurance including STD, additional Life
• Priority Pass Membership
• Global Mentoring Program
• Wellness Programs
• Lifestyle Benefits

Collinson is an equal opportunity employer and welcomes differences in all their forms including : color, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work.

Our company values are : Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she / her / hers, he / him / his, they / them / theirs, etc.).